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Vivienne Westwood calls to ban land ownership, Shiseido acquires Drunk Elephant, Hong Kong protests hit luxury

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

Top Stories
  • The ‘only way to save the world’ is to ban land ownership, says Vivienne Westwood (Dezeen)
  • Why Shiseido bought Drunk Elephant for $845million (BoF)
  • Hong Kong protests could hit Burberry sales by up to £100million (Quartz)
Technology
  • Adidas 1st to sell shoes via Snapchat game (Mobile Marketer)
  • 5G smartphone sales will top 1B by 2025 (Mobile Marketer)
  • Unicef now accepting donations through bitcoin and ether (The Guardian)
  • 3D-printed smart textiles consume less energy, water & chemicals (Sourcing Journal)
  • GOAT showcases world’s rarest sneakers with AR try-ons (Mobile Marketer)
  • Personal stylists are using data to strengthen relationships (Vogue Business)
  • O2 launches ‘worlds first live ad’ powered by 5G (Campaign)
Sustainability & Purpose
  • California bans animal fur products (Drapers)
  • Kat von D launches vegan footwear line from apple ‘leather’ (Sourcing Journal)
  • Farfetch partners with Thrift+, a second hand donation platform (Retail Gazette)
  • Chloe forges three-year partnership with UNICEF (WWD)
  • Forget carbon neutral, Patagonia wants to be ‘carbon positive’ (Sourcing Journal)
  • Little Mistress launches sustainable packaging (Fashion United)
  • John Lewis launches sustainable ‘buyback’ trial (Retail Gazette)
Retail & Commerce
  • Stance opens Carnaby Street flagship store (Retail Gazette)
  • Morphe launches in-store Youtube studios to drive foot traffic (Glossy)
  • H&M outlet brand Afound shifts focus towards online (BoF)
  • Rental service HURR Collective to stage pop-up shop (The Industry)
  • Vans brings new boutique concept to Covent Garden (Fashion United)
  • Givenchy unveils US e-commerce site (WWD)
  • HMV launches Europe’s largest music store (Retail Week)
Business
  • Ganni’s guerrilla approach to global growth (BoF)
  • New CEO at Stella McCartney (Drapers)
  • Race to buy Barneys heats up (WWD)
  • Toys R Us relaunches website amid Target partnership (Charged Retail)
  • Victoria’s Secret store exec departs (Retail Dive)
  • LVMH luxury venture fund invests in streetwear brand Madhappy (Fashion Law)
Marketing & Social Media
  • Instagram launches Threads, a close friend chat app with auto-status (TechCrunch)
  • The next generation of menswear designers might be on Youtube (Fashionista)
  • Teens choose Youtube over Netflix for the first time (CNBC)
  • Abercrombie & Fitch, Hollister launch Instagram checkout (Retail Dive)
Product
  • Mens beauty grooming retailer Beast Inks deal for U.K rollout (WWD)
  • SprezzaBox and Esquire team up to launch subscription box (Fashion United)
  • Everlane launches ReCashmere sweater collection (Dezeen)
Culture
  • Adidas teams up with Universal Standard for a truly size-inclusive collaboration (Adweek)
  • Why 5,000-year-old fashion is making a comeback (BoF)
  • Lululemon partners with United Nations Foundation (Fashion United)
  • Kellogg’s autism-sensitive packaging for kids (Stylus)
  • Victoria’s Secret hires first plus-size model (Fashion United)
  • Havas and CALM team up to create self-care labelling for Topshop and Topman (Campaign)
  • The business of casting queer models (BoF)

How are you thinking about innovation? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more.

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business e-commerce Editor's pick product Retail social media sustainability technology

Analytics reshaping fashion, the lucrative world of sneaker resells, Snapchat’s return

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

TOP STORIES
  • Analytics are reshaping fashion’s old-school instincts (Vogue Business)
  • Inside the wild, shockingly lucrative world of sneaker reselling (GQ)
  • Snapchat is back in fashion (BoF)
  • Dr Martens’ profits up 70% with success of new ‘vegan’ range (The Guardian)
TECHNOLOGY
  • Facebook latest tech giant to admit to using human review of user audio conversations (Campaign)
  • What Deepfakes actually are (Gizmodo)
SUSTAINABILITY & PURPOSE
  • Stand out brands in The RealReal’s annual resale report (Fashion Law)
  • How Econyl became fashion’s favorite eco-friendly material (Vogue Business)
  • Microplastics are airborne, polluted artic snow reveals (Earther)
  • There’s never been a better time to buy used clothes (Quartzy)
  • Luxury goes back home: Giants strengthen their sourcing proximity (MDS)
RETAIL & E-COMMERCE
  • Nike launches subscription service that targets kids (AdWeek)
  • Online retailers are transforming warehouse construction (Construction Drive)
  • As customers begin to shop through voice assistants, what can brands do to stand out? (Harvard Business Review)
BUSINESS
  • Markets tumble in light of trade wars and poor retail results (BoF)
  • Alibaba results beat estimates on cloud, e-commerce growth (Reuters)
  • Steve Madden acquires DTC sneaker brand Greats (Glossy)
MARKETING & SOCIAL MEDIA
  • Instagram now allows users to create their own AR filters (Hypebeast)
  • Youtube’s AR beauty try-on goes live (Forbes)
  • Luxury brands use video games to speak to China’s Millennials (Jing Daily)
PRODUCT
  • The Farm Bill’s effect on CBD beauty (Glossy)
  • Stuart Weitzman releases limited edition customizable sneakers (Marie Claire)
  • Volcom launches ‘water aware’ denim collection (Fashion United)
CULTURE
  • Nike got called out for discriminating against pregnant athletes. Now it’s changing its policy (Fast Company)

How are you thinking about innovation? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more.

Categories
business digital snippets e-commerce product Retail social media sustainability technology

Robot photographers, questioning the new UK PM, is fashion-tech going to burst?

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

TOP STORIES
  • Are robot photographers the future of e-commerce? (BoF)
  • Industry questions new UK PM’s priorities (Drapers)
  • Is the fashion-tech bubble going to burst? (Vogue Business)
  • Don’t scoff at influencers. They’re taking over the world (NY Times)
  • The $400 billion adaptive clothing opportunity (Vogue Business)
TECHNOLOGY
  • This AI is helping scientists develop invisibility cloaks (Futurism)
  • Elon Musk’s robot surgeon will sew electrodes into human brains, starting in 2020 (Mashable)
  • The technology that makes the fashion Rental business tick (WWD)
SUSTAINABILITY & PURPOSE
  • How fashion is helping suppliers fight climate change (Vogue Business)
  • Bally reveals Mount Everest clean-up initiative (WWD)
  • H&M, Microsoft, PVH Corp collaborate in circular fashion initiative (Vogue Business)
  • The Ellen MacArthur Foundation wants to redesign the denim industry (Vogue)
  • Lush debuts ‘carbon-positive’ packaging (Edie)
  • As Zara announces its latest sustainability goals, three of its design team weigh in on going slower and creating responsibly (Vogue)
  • YKK leads the way in sustainability with Natulon® range (Fashion United)
  • This site will show you exactly how ashamed you should be of flying (Fast Company)
RETAIL & E-COMMERCE
  • Amazon’s revolutionary retail strategy? Recycling old ideas (Wired)
  • The toys are back in town: A reimagined Toys R Us returns (Forbes)
MARKETING & SOCIAL MEDIA
  • How Tik Tok is changing beauty standards for Gen Z (I-d Vice)
  • Fashion doesn’t know what to do with YouTube. Derek Blasberg is trying to help (Vogue Business)
  • Why brands are sliding into your DMs (BoF)
  • How will fashion find validation without instagram likes? (BoF)
  • Hermès reveals behind-the-scenes to its craftsmanship via WeChat (Jing Daily)
  • Gucci gamifies house codes in retro-style mobile arcade (Luxury Daily)
PRODUCT
  • This jewelry is a brilliant shield against face-recognition intrusions (Fast Company)
  • L’Oréal is launching a new skin-care brand with paper packaging (Allure)
  • Napapijri to launch 100% recyclable jacket (Fashion United)
  • Alice + Olivia to expand beauty and wellness with CBD partnership (Fashion United)
BUSINESS
  • Gucci growth slows but Kering still posts near 19% sales growth (The Industry)
  • Asos issues third profit warning in seven months as shares fall (The Guardian)
  • Charity shops, antiques behind surprise UK retail sales jump in June (Reuters)
CULTURE
  • Hong Kong’s entrepreneurial protesters are crowdfunding everything from doctors to legal fees (Quartz)
  • Forever 21 accused of body-shaming after giving out free diet bars with orders (Hype Beast)
  • Mr Porter commits to mental, physical health (WWD)

How are you thinking about innovation? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more.

Categories
business digital snippets e-commerce product Retail social media sustainability technology

ICYMI: UK gov rejects sustainable recommendations, celebrating Karl, GenZ and TikTok

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

TOP STORIES
  • UK ministers reject plans for 1p per garment levy to tackle fast fashion [The Guardian]
  • ‘Karl for ever’: a joyful celebration of Karl Lagerfeld’s legacy [WWD]
  • Gen Z loves TikTok. Can fashion brands learn to love it too? [BoF]
  • How a £1 bikini revealed the changing shape of fast fashion [The Guardian]
TECHNOLOGY
  • The world is a mess. We need fully automated luxury communism [NY Times]
  • John Lewis to trial VR experience in shops [Fashion Network]
  • Amazon deploys ‘Pegasus’ robots in sortation centers [Retail Dive]
  • Training a single AI model can emit as much carbon as five cars in their lifetimes [Technology Review]
SUSTAINABILITY & PURPOSE
  • H&M called out on “illegal” sustainability marketing [Eco Textile]
  • Net-a-Porter has started telling customers which brands are sustainable [The Independent]
  • More than half of British and American consumers want a more sustainable fashion industry [i-D Vice]
  • Prada sets goal to phase out virgin nylon by 2021 [BoF]
  • Ralph Lauren unveils new sustainability goals [WWD]
  • Banana Republic announces waterless dyed denim for 2020 [Fashion United]
  • Why we can’t relax about vegan leather [Vogue Business]
  • The North Face teams with National Geographic for upcycled plastic line [Fashion United]
  • Asos unveils ‘responsible edit’ [Drapers]
RETAIL & E-COMMERCE
  • Verishop’s plan to be the Amazon of “affordable luxury” [Vogue Business]
  • Carrefour opens store with facial recognition and sensors [Retail Dive]
  • Pablo Isla defends ‘integrated model’ as a way to differentiate Inditex [Fashion Network]
  • Backstage and Story are very pretty. But, will they lure shoppers to Macy’s? [Retail Dive]
  • Gamification: the future of luxury retail in China [Jing Daily]
MARKETING & SOCIAL MEDIA
  • The AI-driven social media network hailed as the next Tumblr [Dazed]
  • Mountain Hardwear launches AR app to bring outdoor gear to life [Retail Dive]
  • The future of marketing is bespoke everything [The Atlantic]
  • Mulberry bases new marketing campaign on British pub culture [Fashion Network]
  • MAC Cosmetics tries on YouTube’s newest AR ad formats [Retail Dive]
PRODUCT
  • Dolce & Gabbana becomes the first luxury fashion house to extend sizes [Fashion United]
  • Adidas and Ikea to develop products for home workouts [Fashion Network]
BUSINESS
  • Unilever acquires beauty brand Tatcha for a reported $500 million [AdWeek]
  • Chanel dispels rumors of sale after announcing a strong financial year [Fashion United]
  • Mulberry falls into the red [Drapers]
  • Kenzo parts ways with creative directors Humberto Leon and Carol Lim [WWD]
  • Topshop owner’s fall is fastest in UK high street memory [Vogue Business]
  • Revenue jumps 39% at Boohoo Group [Drapers]
CULTURE
  • Unilever boss warns of dangers of ‘woke-washing’ in ad industry [Sky News]
  • As drag goes mainstream, queer fashion designers reap business benefits [Fashionista]
  • It’s long overdue for fashion to think about people with disabilities [Hypebeast]
  • Streetwear’s big opportunity: women [BoF]

How are you thinking about innovation? We’re all about finding you the perfect partners to do so. Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more. 

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business Campaigns digital snippets e-commerce film mobile product Retail social media sustainability technology

ICYMI: Payless wins with fake luxury store, British MPs grill fast fashion, UN forms sustainability alliance

Payless's fake luxury store Palessi
Payless’s fake luxury store Palessi

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

TOP STORIES
  • Payless opened a fake luxury store with $600 shoes [Fortune]
  • MPs grill fast fashion bosses on sustainable practices at select committee hearing [The Industry]
  • UN to form alliance to make fashion more sustainable [FashionUnited]
TECHNOLOGY
  • Cambridge Analytica whistleblower joins H&M to lead AI research [TheCurrent Daily]
  • Muji designs “friendly” autonomous shuttle bus for Finland [Dezeen]
  • Smart speakers are everywhere this holiday season, but they’re really a gift for big tech companies [Vox]
SUSTAINABILITY & PURPOSE
  • Patagonia’s billionaire founder to give away the millions his company saved from Trump’s tax cuts to save the planet [Forbes]
  • Can the ‘broken’ fashion industry be fixed? [BBC]
  • For retailers and brands, sustainability needs good tech [Forbes]
  • Lane Crawford switches to greener shopping bags and packaging [WWD]
  • Next season’s must-have isn’t a handbag, it’s a conscience [i-D]
RETAIL & E-COMMERCE
  • How Casper is designing experiential retail moments [TheCurrent Daily]
  • A year in, Marks & Spencer’s virtual assistant has helped drive £2m in sales [Digiday]
MARKETING & SOCIAL MEDIA
  • YouTube rolls out merchandise selling function [Drapers]
  • Nike tugs on heartstrings with ‘My Crazy Dream’ IGTV series [Mobile Marketer]
  • Steph Curry tells Under Armour to market his shoes to girls [BoF]
  • Instagram adds ‘close friends’ to let you share stories to a more limited group [The Verge]
  • Benefit to create pink train carriage for last minute brow treatments [Campaign]
PRODUCT
BUSINESS
  • Black Friday took one third of sales from smartphones [FashionUnited]
  • Kering to end Yoox partnership, take control of e-commerce by 2020 [BoF]
  • H&M to shut Cheap Monday [WWD]
  • Condé Nast to combine US and international businesses [BoF]
  • Cash-strapped millennials turn to instalment plans to buy t-shirts and jeans [BoF]
CULTURE
  • Bread & Butter cancelled for 2019 [Drapers]

How are you thinking about innovation? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Campaigns Editor's pick film

ASOS launches influencer video series exploring identity through beauty

ASOS
ASOS

ASOS has launched a YouTube mini series exploring gender and identity through the lens of beauty, hosted by its influencer network, known as Insiders.

The series aims to further promote diversity and self-exploration to its Gen Z audience, continuing the message first established when it launched the Face + Body category in September 2017.

The first video, which explores “gender, identity and performance”, begins with all five Insider hosts introducing the viewer to the “challenge” that one of the Insiders, in this instance Joel, has to complete.

As viewers find out, Joel is tasked to find his drag alter ego with the help of performer Dinah Lux. Meanwhile the remaining Insiders set out to explore what the topic means by interviewing peers that transform themselves into different characters through performance art.

The second instalment of the series, released yesterday (July 30), explores biodegradable glitter and body confidence and sees Insider Alice create a full body look using nothing but glitter.

Below each video, ASOS prompts viewers to further explore the topic and shop their Insiders’ looks through dedicated pages on ASOS.com.

Are you thinking innovatively enough in your brand messaging? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Campaigns film

Dollar Shave Club breaks down gender stereotypes in Get Ready campaign

Dollar Shave Club, Get Ready, Grooming, Bathroom Rituals, video, campaign, advertisment
Get Ready

Dollar Shave Club is focusing on breaking down gender stereotypes in a new campaign that marks its biggest video production to date.

Get Ready, as it’s called, is a short film from the subscription razor company that shows 26 different bathroom sets and their accompanying consumers, each demonstrating a particular grooming ritual.

Included is a man enjoying a luxurious bubble bath in a pink-tiled bathroom, for instance, or a woman shaving her bald head. The aim of the video is to show customers who are far more varied than the archetypes the shaving industry usually portray. 

Each of the 26 scenarios shown are all based on the responses of a consumer survey. 

The film also sees a cameo from the brand’s CEO, Michael Dubin, who in once scene puts toilet paper in his underwear and views himself expectantly in the mirror. It’s a move that only reinforces the deliberately not-so-serious tone that made the very first Dollar Shave Club video, Our Blades Are F***ing Great., such a success.

With the Get Ready campaign, it is continuing to demonstrate its distinctive marketing voice, while also emphasizing its creative independence after being acquired by Unilever for an estimated $1 billion in 2016. In a strategic decision to not seek help from an external agency, the company employed its in-house marketing team for the entire creative process. 

The finale of the video sees all characters unite (breaking down bathroom doors, climbing over tiled-walls) and leave the purposefully obvious TV-set design. The caption reads “Welcome to the Club”, which then cleverly shows all the different bathroom essentials the company can now provide its customers with, following its expansion beyond razors and into other grooming essentials.

Categories
Campaigns film social media

CoverGirl credits 1,000 women with inclusive foundation film

CoverGirl "By The Infinite"
CoverGirl “By The Infinite”

CoverGirl has launched an online video that celebrates the women who have inspired its new TrueBlend foundation, which boasts over 40 shades.

To truly do so, the brand has created a credits section to the spot that rolls for a full 13 minutes and 40 seconds, thanking all of the 1,000 women involved.

Alongside those featured in the spot, the brand has also enlisted brand ambassadors such as HBO series Insecure’s star, Issa Rae, 70-year-old model Maye Musk, and motorcycle racer Shelina Moreda, further emphasizing the diversity of both the shades of foundation and the women who will wear it.

The short film was directed by Australian director Kim Gehrig and features an array of beautiful women of all ethnicities and skin colors dancing on and off the screen in a whirlwind, with the last few seconds bringing all of them together in a staircase frame.

Written over this powerful image are the words “A foundation inspired by the infinite, made for you.”

Fenty Beauty by Rihanna arguably kickstarted the 40-shade foundation hype and led beauty giants such as L’Oreal, Coverfix, and MakeUpForever to launch or expand into new shades. CoverGirl emphasizes however that its TrueBlend foundation was not created as a reaction to a trend, but rather inspired by listening to the needs of its consumers and developing the shades and formula through their feedback.

The spot is part of CoverGirl’s overarching new approach titled “I Am What I Make Up”, which officially substituted its famous “Easy, Breezy, Beautiful” tagline in 2017. The brand has since invested in a series of campaigns where it hopes to show a more mature and inclusive identity.

Highlights of this new approach include enlisting Amy Deanna as a spokesperson, who became the brand’s first model with vitiligo.  In May this year, fitness trainer and influencer Massy Arias also showcased the brand’s mascara while doing a workout, in a message of the importance of making time for one’s self.

CoverGirl "By The Infinite"
CoverGirl “By The Infinite”

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business digital snippets e-commerce Retail social media sustainability technology

ICYMI: Virgil Abloh for Louis Vuitton, Instagram launches IGTV, H&M’s flagships

Virgil Abloh for Louis Vuitton
Virgil Abloh for Louis Vuitton

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week, including Virgil Abloh launching for Louis Vuitton.

TOP STORIES
  • Over the rainbow: Virgil Abloh makes historic Louis Vuitton debut [BrandChannel]
  • Instagram celebrates its 1 billion user mark with launch of YouTube rival IGTV [TheDrum]
  • How H&M is rethinking its flagships [BoF]
  • 3 ways personalization can save brands from the retail graveyard [VentureBeat]
TECHNOLOGY
  • This AI program could beat you in an argument – but it doesn’t know what it’s saying [TechnologyReview]
  • Marks & Spencer partners with Microsoft on artificial intelligence initiative [WWD]
  • Performance-based marketing gets blockchain makeover [WWD]
  • You too can be a “Westworld” AI with this new Alexa game [FastCompany]
SUSTAINABILITY
  • Asos to ban silk, cashmere and mohair from its website [BBC]
  • Stella McCartney unveils sustainable shop with ‘cleanest air’ in London [Independent]
  • MPs launch inquiry into the sustainability of the fashion industry [TheIndustry]
  • How Parley for the Oceans became fashion’s go-to environmental non-profit [Fashionista]
RETAIL & E-COMMERCE
  • 22 experiential stores NYC has to offer [RetailDive]
  • M&S should be “looking seriously” at Amazon tie-up says former digital boss [Retail Gazette]
  • IRL stores are doing it for the ’Gram [Racked]
  • How Depop is catering to Gen Z and millennials to get an edge over resale competitors [Glossy]
  • Farfetch’s Black and White program shows slow growth [Glossy]
  • Retailers, malls staving off Amazon with help from OneMarket [WWD]
MARKETING & SOCIAL MEDIA
  • YouTube hires Derek Blasberg to head fashion partnerships [TheCut]
  • Aerie rapidly gaining market share off social media and ‘more authentic’ women [CNBC]
BUSINESS
  • Chanel publishes annual results for first time in 108 years [NY Times]
  • Amidst consolidation wave, Acne Studios could fetch €500m [BoF]
  • Kering to sell Christopher Kane back to designer [BoF]
  • Google to invest $550 million in China e-commerce giant JD.com [Reuters]
Categories
Editor's pick technology

Cannes Lions 2018: L’Oréal announces AR-enabled, live-streamed digital beauty assistants

L'Oréal's Lubomira Rochet
L’Oréal’s Lubomira Rochet

L’Oréal shoppers will soon be able to interact with beauty assistants via live video chat enhanced with a layer of augmented reality, as demonstrated at this year’s Cannes Lions International Festival of Creativity.

Launching later this year, the experience means that shoppers using L’Oréal-owned beauty brand NYX’s app, will be able to book live streamed sessions with in-store assistants and receive a one-to-one service similar to what they would get at a physical beauty counter.

AR in this case will enable the assistants to show customers what make-up, such as lipstick or eyeshadow, would look like on their face and recommend products accordingly. That is made possible thanks to the acquisition of AR startup Modiface earlier this year, and is a first indication of what else will follow from the partnership.

Speaking on stage with Modiface founder, Parham Aarabi, L’Oréal’s chief digital officer Lubomira Rochet, said: “What we are doing with those technologies is to really mimic and recreate this really personal relationship you have with a beauty assistant at the counter. She looks at you, understands you, has more (makeup) experience. You get into a really personal conversation so you can have a really personalized recommendation. This is exactly what we want to do with our AR experience.”

Within the experience consumers will be able to purchase products and book upcoming appointments. The service is expected to be rolled out in 65 countries and to other L’Oréal-owned beauty brands, following the launch with NYX.

L’Oréal AR digital assistant experience

In a further conversation on stage with YouTube CEO, Susan Wojcicki, Rochet added that the acquisition of Modiface, which is the group’s first in the tech field, was a strategic one as the company truly believes AR and artificial intelligence are the future of the industry.

Rochet also expanded on how a customer-centric strategy is informing everything that the company does – from the aforementioned digital assistant experience, to understanding how beauty fanatics consume content online. This insight informs everything from R&D through to communications accordingly, she explained.

Paying close attention to searches and comments on YouTube videos, for instance, helps better understand what the potential customer’s concerns and beauty goals are when developing product, while from a communications perspective, social listening allows L’Oréal to tailor its language to better relate to how its audience already speaks about its products.