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Retail technology

CoverGirl’s new tech-enabled flagship focuses on discovery and personalization

Covergirl
CoverGirl

Makeup brand CoverGirl’s new Times Square store in New York is encouraging shoppers to immerse themselves in an experiential playground with tech-enabled experiences that include a virtual greeter and AR glam stations.

The store, which is the first under the brand’s new “I am what I make up” philosophy, is designed to be a shared beauty experience, where consumers are encouraged to discover, try on and express themselves through makeup in several different ways.

“We can’t wait to open our doors to the public and let our fellow CoverGirls in to play and to ‘make up’ what CoverGirl means to them,” says Coty’s Consumer Beauty CMO Ukonwa Ojo. “The CoverGirl flagship represents this incredible moment in beauty – where rich experiences matter most and where true self-expression and experimentation are the only beauty standards.”

Upon entering the store, customers are greeted by Olivia, an AI virtual greeter powered by Google’s Dialogflow that can answer questions, share beauty trends or simply direct customers to their desired products. A try-on station allows shoppers to pick up a lipstick or eyeshadow from a tray and have it automatically overlaid onto their faces via augmented reality mirrors, similar to Coty’s Bourjois boutique that opened in Paris earlier this year; to provide the personalization that consumers crave, another station allows them to customize a lipstick and/or makeup bag; lastly, in-store staff, or CoverGirl BFFs, will be on hand to provide advice, tricks and recommendations.

The store’s design has also been developed with the young beauty consumer in mind, with every corner providing a selfie-ready backdrop that allows shoppers to share their looks and shopping experiences.

Being that the new flagship is at one of the world’s busiest areas for footfall, it will be open daily from 10am until midnight.

Increasingly, beauty brands are deploying augmented reality to further engage with a consumer who is prone for interaction. Beyond Coty’s new Bourjois and CoverGirl stores, this year L’Oréal also announced the introduction of digital beauty assistants that use AR to show consumers looks via video on the NYX app.

How are you thinking about retail innovation? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Campaigns social media technology

Rimmel’s fights cyberbullying with AI driven-tool

Rimmel
Rimmel

Rimmel is aiming to fight beauty cyberbullying with a new online tool driven by artificial intelligence called the Cybersmile Assistant.

The initiative aims to create a safe space for those bullied about their appearance through negative or abusive comments on their social media channels. It enables them to share their experience and find solutions, with the chatbot assistant recommending approved organizations, helplines and local resources.

The Coty-owned cosmetics brand created the tool as part of a long-term partnership with the Cybersmile Foundation, a non-profit aiming to end all forms of cyberbullying. It will live on the Cybersmile website from early 2019 in English, with additional language versions launching at a later date.

Sara Wolverson, vice president of global marketing at Rimmel, commented: “As a global beauty company, Coty wants to contribute solutions that can positively impact prejudice and discrimination that stand in the way of self-expression and to raise awareness to affect positive changes in behaviour.”

The activation is part of a larger initiative launched this week by Rimmel called #IWILLNOTBEDELETED, which aims to empower victims who would otherwise feel pressured to delete their social media accounts.

As part of this, the brand released a report together with Coty, which interviewed 11,000 young women across the ages 16-25 in 10 countries and identified that one in four had experienced beauty cyberbullying.

Are you thinking innovatively enough in your brand messaging? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.