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Michael Kors launches smartwatch-focused chatbot

Michael Kors introduces chatbot to smartwatches, tech, fashion tech, smart technology, chatbots
Michael Kors introduces chatbot to support smartwatches

Michel Kors has launched a chatbot on Facebook Messenger and Google Assistant, designed to support its Access Sofie smartwatch for women.

The bot aims to teach users about the smartwatch’s features and functionalities, guiding new owners on the set-up process of their device when they first purchase, enabling them to get the most out of it thereafter.

It also provides style inspiration curated from user-generated content and shopping information about items to buy within the experience, including interchangeable bands for the watches. That is done within the Facebook Messenger feed, or via a voice-activated option available through the Google Assistant.

Should the user need help, the bot is also equipped with FAQ support and the ability to hand users off to a human customer service representative when the moment arises.

The chatbot is also available for non-watch owners, enabling them to explore the different Sofie smartwatch styles, then inviting them to either make a purchase on the spot or head to their nearest Michael Kors location.

This sort of move for chatbots as a key part of customer service is becoming increasingly commonplace among brands and retailers. Part of the reason, beyond the marketing drive it has facilitated initially, is the scale it enables. As the technology itself improves, this is only going to get smarter.

Across verticals, there are now more than 100,000 bots on the Facebook Messenger platform, all of which have the potential to reach the platform’s 1.3 billion users.

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business digital snippets e-commerce social media Startups sustainability technology

What you missed: Amazon Prime Day, LVMH’s Ian Rogers, Colette’s closure

Ian Rogers, LVMH
Ian Rogers, LVMH

A round-up of everything you might have missed in relevant fashion business, digital comms and tech industry news over the past fortnight.


TOP STORIES
  • Amazon’s Prime Day proves to be biggest shopping day ever [Bloomberg]
  • Ian Rogers, LVMH’s chief digital officer: ‘We sell culture, and the culture’s changed’ [Glossy]
  • Get ready for the internet of Louis Vuitton things [NY Times]

BUSINESS
  • The cost of dead inventory: retail’s dirty little secret [BoF]
  • Burberry among companies committing to 100% clean energy [Bloomberg]

SOCIAL MEDIA
  • Does the fashion industry still need Vogue in the age of social media? [Guardian]
  • Chinese social media in 2017: what you need to know [Jing Daily]

MARKETING
  • Benetton launches Power Her Choices family planning campaign for UN Population Fund [The Drum]
  • How Reebok used influencer reviews to break into the competitive running category [Digiday]
  • Benefit in hot water over UK ‘skip class’ messaging [BrandChannel]
  • How Adidas is using micro-influencers [Digiday]

RETAIL & E-COMMERCE
  • What Colette’s closure means for fashion [BoF]
  • ‘Trapped’: How Amazon is cornering fashion brands into wholesale [Glossy]

TECHNOLOGY
  • 3D printers start to build factories of the future [The Economist]
  • How Walmart uses AI to serve 140 million customers a week [VentureBeat]
  • How Adore Me used AI to double its active customers [Glossy]
  • Alibaba launches low-cost voice assistant amid AI drive [Reuters]

START-UPS
  • Felix Capital raises $150M to double down on tech startups from the ‘creative class’ [TechCrunch]
  • Luxury authentication start-up gets $2.6 million in funding round [WWD]
Categories
business digital snippets film product social media technology

What you missed: See-now, buy-now at #NYFW, Levi’s musical roots, Amazon’s fashion ambitions

adidas alexander wang see-now buy-now
Alexander Wang’s surprise Adidas collaboration at New York Fashion Week

With New York Fashion Week well and truly in full swing, the main conversation this past week (and weekend) has been around the whole see-now, buy-now collection strategy from various designers. Alongside that have been the way in which tools like Snapchat and Facebook Live are being used at the shows, as well as the introduction of street style shopping on Google thanks to a new partnership between the search giant and LiketoKnow.It.

Also hitting the headlines has been everything from Ted Baker’s new shoppable film produced by Guy Ritchie to the role music is playing over at Levi’s and a look into Amazon’s fashion ambitions. Don’t forget to check out our full list of upcoming events at the bottom too…


TOP STORIES
  • The complications of ‘see-now-buy-now’ [Glossy]
  • “See-now-buy-now” is New York’s hot new reality show – Suzy Menkes on Thakoon [Vogue]
  • Alexander Wang threw a mini-music festival to celebrate his secret Adidas collab and spring show [Fashionista]
  • Google is making street style fashions shoppable in new LiketoKnow.It partnership [Forbes]
  • Why Levi’s is looking to its musical roots to drive relevance for young consumers [The Drum]

BUSINESS
  • How Tommy Hilfiger is rewiring for fashion immediacy [BoF]
  • Mytheresa.com adds see-now, buy-now collections [WWD]
  • Is Herschel Supply Co. building the first modern luxury empire (right under our noses)? [LeanLuxe]

SOCIAL MEDIA
  • Gucci sees growth in China with social media sentiment rising [BrandChannel]
  • All the looks from Misha Nonoo’s “live lookbook” on Snapchat [F&M]
  • Vogue uses ‘Runway’ vertical to experiment with live video [Glossy]
  • Refinery29’s fashion week installation is full of Instagram-worthy, interactive art [AdWeek]
  • Snapchat fuels rumours it is creating augmented reality goggles as it joins Bluetooth industry group [The Drum]

ADVERTISING
  • Ted Baker launches shoppable Guy Ritchie film and Google retail partnership [Forbes]
  • H&M launches Lauren Hutton campaign [Elle]

RETAIL
  • Decoding Amazon’s fashion ambitions [BoF]
  • How Macy’s store closures could help Gap [Fortune]
  • Kit and Ace moves to no-cash policy [Detroit Free Press]
  • Big name brands notably absent from Condé Nast’s new fashion retail website [The Drum]
  • The sneaky genius of America’s lenient return policies [Quartz]

TECHNOLOGY
  • Michael Kors brings really, really big design to Android Wear [TechCrunch]
  • Topshop approved: Madison Maxey on smart fabrics beyond LED dresses [Wareable]
  • Death of Apple’s $17,000 gold watch leaves Swiss rivals smiling [Bloomberg]
  • Sewbo claims breakthrough with first robotically sewn garment [The Industry]

UPCOMING EVENTS
Categories
digital snippets e-commerce social media Startups technology

Digital snippets: Diesel’s ads on Pornhub, Chanel’s Instagram battle, why the fashion world hates wearables

Your round-up of the latest stories related to fashion and technology…

diesel

  • Why you’ll soon be seeing Diesel ads on Grindr, Tinder and Pornhub [i-D]
  • Chanel may have just won a battle for the Chanel Instagram account [The Fashion Law]
  • Why the fashion world hates wearables [Co.Design]
  • High tech innovation wears well at Ralph Lauren [Forbes]
  • Burberry debuts on Apple TV with menswear fashion show [Mashable]
  • Misha Nonoo will skip fashion week to follow a consumer calendar [Fashionista]
  • Everlane’s starting a private Instagram account for new products [Digiday]
  • How Belstaff maintains a strong defense against counterfeiters [Stores]
  • How Urban Decay gets its 4.1 million Instagram followers to shop [Digiday]
  • Victoria’s Secret furthers organic storytelling mastery via Angel-endorsed Snapchat takeover [Mobile Marketer]
  • Crocs bows to critics, deletes David Bowie tribute tweet [Brand Republic]
  • Meet the female CEOs running fashion’s biggest brands [Fashionista]
  • What fashion needs to know about cyber security [BoF]
  • Shoppers are choosing experiences over stuff, and that’s bad news for retailers [The Washington Post]
  • Do ‘digital flagships’ deliver? [BoF]
  • The myth of the physical versus digital retail battle [WWD]
  • Why the social media ‘buy button’ is still there, even though most never use it [The Washington Post]
  • Inside the hidden world that handles your holiday returns [Wired]
  • Retail writes an obit on flash sale sites [Marketplace]
  • The blogosphere pays off more than ever [WWD]
  • What’s Grindr’s new agenda? [Dazed]
  • Instagram and the watch world [NY Times]
  • Why women aren’t buying smart watches [Racked]
  • Apple acquires Emotient, start-up that reads emotions from facial expressions [Fortune]
  • Why visual search will become a marketing obsession in the coming years [AdWeek]
  • These vibrating yoga pants will correct your downward dog [Fast Company]
  • 30 under 30 retail and e-commerce 2016: meet the millennials changing how we shop [Forbes]
Categories
digital snippets e-commerce social media technology

Digital snippets: Primania social success, Natalie Massenet made a Dame, Everlane’s optional payment promotion

A round-up of all the stories surrounding fashion and tech you may have missed over the holidays…

primark

  • On social, ‘Primania’ looks to fill Primark’s e-commerce void [Digiday]
  • Natalie Massenet made a Dame in New Year’s Honours List [The Telegraph]
  • Everlane’s pay-what-you-want promotion baffled me into buying nothing [NY Mag]
  • Mulberry Christmas ad escapes ban despite 42 complaints [Campaign]
  • Digital has irrevocably transformed fashion weeks, is it finally time to change the model? [Forbes]
  • Best of 2015 NYC holiday retail windows [PSFK]
  • 5 offline retail disasters that triggered online outrage in 2015 [Digiday]
  • Fast fashion needs to pivot to stay relevant [Racked]
  • A huge underclass of ghost workers are making your shirts in their homes [Quartz]
  • Online commerce needs an offline experience [TechCrunch]
  • Brands benefit from posting a ton to Instagram… for now at least [Fashionista]
  • FTC issues ‘native advertising’ rules and potential penalties [WWD]
  • A quick tour of wearables in 2015 [TechCrunch]
  • Will CES 2016 be the launch pad to send the smartwatch to the stratosphere? [TrendWalk]
  • Who’s winning the 3D-printed shoe race? [Fortune]
Categories
data digital snippets e-commerce social media Startups technology

Digital snippets: Iris van Herpen on designing the future, TAG Heuer’s luxury smart watch, Alibaba’s Singles Day smashes records

Here’s a round-up of the latest stories to know about surrounding all things fashion and tech…

irisvanherpen_ss16

  • Iris van Herpen’s astonishing designs don’t look like ‘clothes.’ They look like the future (as pictured) [The Washington Post]
  • TAG Heuer Connected: the first ‘legitimate’ smart watch? [Wired]
  • How Alibaba turned an obscure, made-up Chinese holiday into a $14.3 billion shopping extravaganza that’s bigger than Black Friday [Business Insider]
  • Dior breaks its e-commerce ban [WWD]
  • REI’s Reddit experience shows brands need to be ready to take the tough questions [AdWeek]
  • Canada Goose debuts first global campaign [AdAge]
  • High-tech Sephora flash boutique in Paris has a robot greeter [Brandchannel]
  • Farfetch tries to reach a little further [Bloomberg]
  • The Minkoffs want to disrupt the dictatorship in fashion with digital innovation [Fast Company]
  • Fashion platform Zalando wants to be Europe’s top tech company [Wired]
  • Macy’s CEO defends role of stores in e-commerce era [Fortune]
  • Apple’s Angela Ahrendts on where the company is taking retail next [Fast Company]
  • Natalie Massenet’s Imaginary Ventures proves she’s ready for next venture after exit from Net-a-Porter [Independent]
  • How Revolve Clothing uses data to create a global brand [Digiday]
  • Adam Selman, Rihanna’s favourite designer, enters the wearables war with Mastercard [NY Times]
  • As luxury brands embrace data, will they use it like a butler or a stalker [AdWeek]
  • Retail’s best Snapchat campaigns [L2]
  • Tel Aviv’s booming tech start-up community is expanding its focus to fashion [Fashionista]
  • Singapore’s postal service provider is developing a futuristic shopping mall to house online retailers [TechCrunch]
  • “People don’t buy stuff in actual stores” – the future of retail, as explained by Gen Z [Quartz]
  • Wary of the next ‘Warby Parker’ [TechCrunch]
  • Refinery29, Dazed and i-D battle for millennials [BoF]
  • Essena O’Neill quits Instagram, rewrites her self-promoting history [The Guardian]
Categories
digital snippets e-commerce social media Startups technology

Digital snippets: Ralph Lauren’s smart shirt, Apple’s fashion execs, fond farewell to DKNY and Oscar PR Girls

We hope you had a great summer break. Here’s what you might have missed over the past month surrounding all things fashion and tech…

RalphLauren

  • Ralph Lauren is bringing its sensory ‘smartshirt’ to market for $295 [Fashionista]
  • Why has Apple been poaching fashion execs? [BoF]
  • As DKNY PR Girl and Oscar PR Girl move on, one writer mourns the death of fashion Twitter [Yahoo! Style]
  • Why Target had the only ad in Vogue’s September issue with a digital edge [Digiday]
  • The world is not enough for Net-a-Porter [The Cut]
  • Zalando is making billions by tailoring its services to European stereotypes [Quartz]
  • Macy’s tests chutes, tablets in dressing rooms to repel Amazon [Bloomberg]
  • Matches Fashion’s stylish leap from touch to touch screen [NY Times]
  • How Neiman Marcus plans to digitise [Digiday]
  • The Dandy Lab: a new menswear concept store enhanced by technology [Grey Fox]
  • Sephora joins the beauty subscription box arena [PSFK]
  • 12 months after launch: how have John Lewis’ geo-location experiments with JLab winner Localz shaped up? [The Drum]
  • Alibaba lands Macy’s as the first US department store for its online portal [Fortune]
  • Why millions in China downloaded L’Oreal’s Makeup Genius app [AdAge]
  • How robots are ushering in a new era of retail customer service [Retail Dive]
  • Will luxury smartwatches work? [BoF]
  • This infographic reveals how social and mobile impact back-to-school shoppers [AdWeek]
  • Why fashion and beauty brands love Instagram [Digiday]
  • Periscope now has 10 million users who watch 21 million minutes a day [AdWeek]
  • Can Twitter turn around its story with buy buttons? [The Street]
  • Facebook tests a digital assistant for its messaging app [Bits]
  • Style.com lifts the veil on staffing, strategy ahead of launch [WWD]
Categories
digital snippets e-commerce film mobile social media Startups technology

Digital snippets: Richemont invites LVMH as e-commerce partner, Google and Levi’s on Project Jacquard, JLab’s final 21 start-ups

A particularly oversized round-up of the latest stories to know about surrounding all things fashion and tech…

Project-Jacquard

  • Richemont invites LVMH to join site to compete with Amazon [BoF]
  • Google is partnering with Levi’s for its Project Jacquard smart fabric (as pictured) [TNW]
  • The 21 tech start-ups getting John Lewis excited in 2015 [The Drum]
  • Marc Jacobs gets Periscope, follows in footsteps of fashion brands Burberry, DKNY & Rebecca Minkoff [WGSN.com/blogs]
  • Macy’s embraces a ‘digical’ world [AdAge]
  • Why Nordstrom is the Amazon of department stores [Fortune]
  • How an Instagram “like” from artist Alice Lancaster unspired Calvin Klein 2016 resort collection [Vogue]
  • Forever 21 drives sales through consumer-generated outfit gallery [Mobile Commerce Daily]
  • Why adidas created content that no one will ever see [Marketing Magazine]
  • Candie’s focuses campaign on Instagram [Media Post]
  • Wayfair gains three times more revenue from YouTube’s shoppable ads [AdAge]
  • MikMak is the smartphone-based reinvention of the infomercial [TechCrunch]
  • Hey retailers, Pinterest just got a whole lot more shoppable – ‘buy it’ button unveiled [AdWeek]
  • Instagram is introducing new shoppable ads [Yahoo! Style]
  • Buy buy buy: Why all of your favorite social networks want you to shop now [Mashable]
  • From startups to mass retailers, it’s a tough time for fashion [Fashionista]
  • Retailers have mishandled mobile payments for years. It’s time to surrender to tech [Quartz]
  • Can Silicon Valley fix women’s fashion? [Buzzfeed]
  • Fashion films: what works and what doesn’t [Fashionista]
  • At Silicon Valley’s very first fashion week, flying pants seem totally normal [The Verge]
  • Coming soon to your smart watch: ads targeting captive eyeballs [Bloomberg]
  • Bolt Threads raises $32 million to make gene-engineered fabric grown in fermentation vats [Forbes]
  • Why we still don’t have cheap, customisable 3D-printed shoes for all [Fast.Co Design]
  • How bloggers make money on Instagram [Harper’s Bazaar]
  • The Kendall Jenner effect: how social media is changing modelling [MTV]
Categories
e-commerce Editor's pick mobile technology

Are we really going to shop from the Apple Watch? What retail apps are trying to achieve

applewatch

When Apple makes a major announcement like a move into the wearables category, it’s guaranteed a long line of other businesses will jump on board any which way they can; aiming for success by association with relevant launches of their own.

Needless to say there were multiple new apps created in time for the Apple Watch hitting stores in April on that very basis. 3,500 to be precise. Retail is one of the key categories within that, with Target, Asos, Amazon, JC Penney and Marks & Spencer just some examples of those who introduced new applications specifically.

Many of these brands aren’t normally what we’d consider early movers in such a tech game. So what are they trying to achieve? Are such efforts merely about benefitting from the media coverage likely to follow, or do they actually think there’s potential to be shopping from our wrists?

Head over to Forbes.com for my full story exploring the answers to those questions.

Categories
digital snippets e-commerce mobile social media Startups technology

Digital snippets: wearables, Net-a-Porter and Yoox, Facebook messenger, live-streaming apps

A round-up of the latest stories to know about surrounding all things fashion and tech…

wristwatches

  • The wearables road ahead: a race to the bottom? [TechCrunch]
  • Net-a-Porter, Yoox merger creates online fashion powerhouse [WGSN.com/blogs]
  • You can now pay your friends through Facebook Messenger [Mashable]
  • Will new live-streaming apps change the way we see fashion week? [Style.com]
  • Marketers weigh in on Periscope vs Meerkat [AdWeek]
  • LVMH’s Tag Heuer surfs wave of smartwatch partnerships [Reuters]
  • Kenneth Cole reveals Connect smartwatch line [BrandChannel]
  • Harrods takes its green-clad doorman global with Instagram contest [Luxury Daily]
  • Inside Balmain’s digital revolution [BoF]
  • Why Sephora’s digital boss joined Stitch Fix, the personal stylist startup that’s growing like mad [re/code]
  • Banana Republic harnesses photographed ‘Hot Dudes Reading’ in Instagram campaign [PSFK]
  • The North Face hopes to rope you in with virtual-reality rock climbing [Chicago Tribune]
  • L’Oreal’s chief digital officer on programmatic plans, start-ups and org charts [AdAge]
  • Meet Betabrand, the company that’s using viral humour and uncensored crowdsourcing to create the future of fashion [Medium]
  • Will personalised pricing take e-commerce back to the bazaar? [BoF]
  • Social media’s elusive goal: return on investment [WWD]
  • How beauty and fashion brands can win on Instagram [Fashionista]
  • Online fashion retail in India may touch $35 billion by 2020 [The Economic Times]
  • Are ‘smart’ clothes the wearables of the future? [re/code]