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6 brands driving consumer engagement through customization

The availability of data and an increased purchasing power has pushed retailers to create products and services beyond the standard selection. Whilst traditionally customization was seen as a luxury feature, the democratization of fashion has led to many high street retailers offering the service as another way to engage consumers.

In today’s digital era, the abundance of data has made it easier for retailers to personalize marketing content, but this is now going one step further to individual design and styling. Consumers want products tailored to their own specific needs and style, and by offering customization, retailers can increase their value and differentiate from the competition. 

From a business perspective, offering customization can be financially rewarding too, as 1 in 5 consumers will pay a 20% premium for personalized products or services. Customization can also be a sustainable method of production, as products are created to meet the exact demand, thus minimizing the risk of excess stock. 

Meanwhile, as manufacturing processes become more sophisticated and streamlined through features like 3D printing and automation, customization is something we will see more of in the future. As we continue to watch this trend develop, here are 6 brands driving engagement  through customization.

Louis Vuitton
Louis Vuitton custom Run Away sneaker

The sneaker industry is expected to be worth $95.14billion by 2025, and Louis Vuitton is another luxury brand hoping to tap into that booming market by offering consumers customized sneakers. Consumers will have the option to customize the Run Away sneaker by changing its colour, material and stripes and for an extra personal touch, get their initials printed or hot stamped on the shoe.

Fame & Partners
Fame & Partners bridemaids dresses

Fame and Partners is a contemporary womenswear brand based in LA trying to combat overproduction in the fashion industry by offering made-to-order garments. Through their Custom Clothing studio, consumers can customize any item by choosing the silhouette, sleeve length or neckline. The brand’s strategy eliminates the need for excess stock, helping to reduce waste that would otherwise be sent to landfill. 

Function of Beauty
Function of Beauty custom hair care

This DTC beauty brand has taken over social media with its Instagrammable hair care line that target Gen Z consumers who are seeking products unique to their needs. Consumers can go online and take a quiz to determine their hair profiles, selecting up to five hair goals, ranging from color protection to curl definition. They can also choose both the scent and color of their products, creating a customized product from design to function. Each bottle is then formulated using clean ingredients, which are cruelty-free and 100% vegan.

Rapha
Rapha custom collection

Cult British brand Rapha is disrupting the cycling market by partnering with Unmade to create a customizable team collection. Customers are given the opportunity to create their own unique jersey designs, including team logos, which are then manufactured into a bespoke product. Poor user experience and long lead times are usually a set back when it comes to customization, but Unmade’s print solution allows for quick bespoke manufacturing on a smaller scale.

Puma
Puma’s new NYC flagship

To enhance customer experience in store, Puma has created an exclusive customization studio at its new flagship store in New York. Customers can customize a range of footwear and apparel using paints, patchwork, embroidery, 3D knitting, laser printing and material upcycling. The studio also collaborates with new artists on a bi-weekly basis, with Sue Tsai, BWOOD and Maria Jahnkoy being the most recent.

Levi’s
Levi’s customization patches

Levi’s brand strategy has revolved around making products your own since the original blue jean was patented in 1873. These days, many Levi’s shops have a dedicated tailor shop that can customize and repair products, such as adding patches, studs, embroidery, stencilling and distressing, so consumers can have a one-of-a-kind product. To align with its sustainability initiatives, the brand also offers a full repair service which does anything from fixing rips and holes to color fading, helping well-worn jeans gain a new lease of life.

How are you thinking about innovation? We’re all about finding you the perfect partners to do so. The Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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e-commerce product

Rapha launches custom cycling kits on demand

British cycling brand Rapha has teamed up with software company Unmade to launch a personalized design service that enables customers to create their own team kits.

Rapha Custom allows cyclists to design their team’s own kits by starting from a template, and then choosing from a variety of layouts (such as plain or chevron) and over 40 color combinations. To further personalize it, they can upload their team logos and add text. The software will then show photorealistic renders of the final design onto any photography, including lifestyle imagery of a group in any location-based scenario. Designs are digitally printed on demand, and delivered within eight weeks.

“When launching Rapha Custom we looked to address some of the biggest constraints for groups of cyclists creating custom kit,” said Ed Clifford, head of Rapha Custom. “The market was crying out for a design led and fully digital customer experience that was seamless in manufacturing and delivery. Unmade’s software provides us with a best in class system that is fully automated and integrated throughout the entire process.”

Traditionally, creating a custom team kit requires long lead times and a poor experience for the user, as well as from a production perspective, high manual involvement in the design and production of it. This service however offers brands seamless integration through a dedicated platform within the e-commerce site, and a much more efficient customer journey as a result.

Rapha Custom
Rapha Custom


“At Unmade it is extremely important for us to work in partnership with forward-thinking brands who share our vision for creating real change within the fashion and sportswear industries, through bespoke experiences and collections that are both innovative and efficiently manufactured,” said Hal Watts, co-founder and CEO of Unmade. “Working in collaboration with the world leading cycle brand Rapha has allowed us to expand our capabilities from a knitwear focus into print.”

Beyond the customer-facing element of this service, Rapha will also be able to create time-limited content or designs for special editions, partner collaborations as well as internally, bespoke products on-demand for prototyping and short runs.

How are you thinking about e-commerce innovation? We’re all about finding you the perfect partners to do so. The Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.