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Mulberry focuses on omnichannel experience with new London flagship

Mulberry's new London flagship
Mulberry’s new London flagship

British luxury label Mulberry is introducing a connected retail experience at its new London flagship store, as part of a wider strategy focused on customer experience.

The brand is working with payments platform, Adyen, and mobile assisted selling platform, Tulip, to bridge the gap between online and offline shopping. In store, this will include mobile checkouts and an endless aisle feature, where customers can purchase items that are out-of-stock in-store, online. Additionally the store will also feature click-and-collect and two-hour same-day delivery across Central London.

Using Adyen’s platform, Mulberry will also be able to offer overseas shoppers their preferred local payment methods.

“I’m excited to be opening our new global flagship at 100 Regent Street where we have created a rich and vibrant store concept that brings to life all the elements of British landscape and architecture that inspire us,” said Johnny Coca, the brand’s creative director. “The pace and energy of Regent Street captures the spirit of Mulberry and is the perfect setting to unveil this new chapter of our brand.”

In celebration of the launch and London Fashion Week commencing, Coca and Stephanie Phair, chairman of the BFC, will be co-hosting a supper club this Friday (September 14).

On Saturday (September 15), the brand is inviting customers in-store to enjoy cocktails and become a #MulberryMuse for the AW18 campaign through a bespoke interactive studio that creates customized portraits that are played onto the store windows.

The London flagship launch comes following Mulberry’s major push in Asia earlier this month, through a four-day event in Seoul called “Mulberry x Seoul”. The initiative featured a series of events including a runway show at the K Museum of Contemporary Art showcasing the AW 18/19 collection, which was also broadcast live across social media.

Mulberry’s new London flagship

For the remaining days the same venue also hosted a gala, while customers could further discover the brand through a pop-up store, a selfie studio and films. The initiative also gave brand fans the chance to win gifts and buy a limited edition handbag, which was only available in Korea for two weeks.

“Korea was the second [biggest] country in terms of revenue so it was important to be part of that expansion and to communicate more about the brand and its heritage to the Korean customer,” said Mulberry’s creative director Johnny Coca about the event.

Luxury labels are increasingly looking to diversify their storytelling strategies, and over the past few years this has included taking the brand on the road to markets it has a solid customer base, or a huge potential in. Last week, Tommy Hilfiger hosted its Tommy Now runway event in Shanghai, China. The event acted as an anchor to a content ecosystem that helps customers – who are often new to the brand – better understand its DNA. This strategy and more was the subject of our latest episode of TheCurrent Innovators podcast, featuring Tommy’s chief brand officer, Avery Baker.

How are you thinking about retail innovation? We’re all about helping you build innovative integrations and experiences. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology, powered by a network of top startups. Get in touch to learn more.

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Campaigns mobile social media

Hollister launches Bitmoji outfits for Snapchat inspired by spring collection

Hollister Bitmoji
Hollister Bitmoji

US teen apparel label Hollister is promoting the launch of its spring collection by creating 12 corresponding outfits for Bitmoji characters, available to post on Snapchat.

At present, users can create their own avatars through a standalone Bitmoji app, which generates the ‘mini me’ characters in a variety of situations, such as showcasing emotions or sending the recipient greetings.

The Hollister launch aims to create a unique experience for Snapchat users and propel the brand back into the forefront of the teen shopper’s mind. For the Bitmoji experience, outfits include items that feature in their newest collection such as t-shirts with the brand’s iconic eagle logo and a men’s camo sweater.

As Michael Schneider, VP of marketing, told WWD: “At Hollister, we aim to create emotional and engaging brand experiences where we know our customers are spending their time.“

This focus on the consumer and the brand experience can also be seen to have positively influenced the last quarter of the brand’s sales period, with a quarterly comparable sales gain of 11%.

This is not the first time Hollister has spearheaded digital experiences on the Snapchat platform in order to engage with the Gen Z audience that is at the core of the brand. In 2015, it launched geo-tagged filters available at thousands of high schools in the US and Canada. In 2017, it launched a retro video game available through Snapcodes.

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Campaigns Editor's pick technology

adidas to create 30,000 personalized videos for Boston Marathon runners

adidas at the Boston Marathon
adidas at the Boston Marathon

adidas will be using individual RFID tags to create 30,000 personalized videos for runners participating at the 122nd Boston Marathon happening on April 16. The feature is part of the “Here to Create Legend” campaign, which also helps commemorate the sportswear brand’s 30-year partnership with the Boston Athletic Association (BAA).

To achieve the feat, adidas will be using data generated by RFID chips on the runners’ race bibs, such as pace and split times, combined with ultra-high frequency radio signals fed from street mats to antennas. In order to create each individual video, the company is working with digital agency Grow to capture footage using seven cameras and a 20-person crew stretching the 26.2-mile length of the course. Moreover personal footage will be captured at the 15K finish line.

In order to efficiently deliver the individual videos to runners within hours of the race, adidas has completed trial runs at other races and developed shot lists, sound effects and pre-set camera angles that will help the team eliminate excess footage and edit more speedily.

“We’re capturing the excitement, support and celebration that is Boston in a way no one has ever done before,” said Paul Bowyer, head of adidas Running US “In our 30th year of partnership, adidas and the BAA are creating an epic moment for Boston by harnessing the power of technology and 30,000 runners and to highlight the pride, firsts, wins, personal records and energy of runners who will become legends on April 16.”

To access the film after the race, runners will receive an email from the BAA with a link, while videos will also be available at heretocreatelegend.com and searchable via bib numbers.