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business Campaigns e-commerce Editor's pick product Retail

The rise of livestream shopping: From Kim Kardashian to hypebeasts

In the build up to this year’s Singles’ Day event in China (Nov 11), Kim Kardashian West took to TMall to co-host a live streaming shopping session with one of the country’s top-selling influencers, Viya Huang. The event drew in 13 million viewers and helped Kim K sell her entire stock of 15,000 bottles of KKW perfume in just a few minutes.

Broadcasting shopping events have long been a success in Asia, a region that often leapfrogs the West when it comes to responding to its audience’s want-it-now behaviors with digital tools. In 2018, the genre generated $4.4bn in sales in China alone. 

To further put in perspective the success of the feature on TMall, Huang, who joined Kardashian West on-screen during the broadcast, previously broke a record on the platform in October when she sold almost $50m in one day. 

In this case, the benefits of the partnership were twofold: while for Kardashian West it meant tapping into a mature audience and expanding her already huge visibility in Asia, for TMall, this served as a testing ground for its Global Influencer Ecosystem, a program that aims to train and support 2,000 influencers around the world.

Kim Kardashian’s TMall livestream

Live streaming has its origins beyond retail, and is part of a much wider voyeuristic nature the internet helped incubate – from watching people play video games on sites like Twitch, to the huge popularity of unboxing videos on YouTube. 

Brands following suit feels only natural as a result. Sprinkle in some influencer dust, and you’ve got a recipe for success. 

But this fairly new behavior is also an offshoot of a much wider trend for immediacy, or blink-and-you’ll-miss-it tactics that retailers have long deployed with flash sales and limited edition products.

You only need to look at the long-standing popularity of shopping channels like QVC and HSN, which combined brought in $3.1bn in sales during Q1 2019, to find the winning strategy: a charismatic host who sells a single product with a masterful sense of urgency, either focusing on its price or exclusivity, urging viewers to call in. But how do you refresh that model to suit the younger generation whose mobile-first behaviors mean they don’t watch live television, or even pick up the phone?

Enter platforms like NTWRK, a self-described QVC for Gen Z and Millennials, whose second round of funding included the likes of Foot Locker, Live Nation and rapper Drake. The app broadcasts live sessions where hosts, who are often celebrities or musicians, will sell limited edition goods – from sneakers to concert tickets – only available for the duration of the show. This, according to the platform, is “shopping at the speed of culture.” 

NTWRK could also represent the next step in hypebeast – or urban streetwear – culture, adding an extra level of exclusivity now that queueing outside stores has become a secondary market in itself.

Meanwhile H&M’s young brand Monki recently hosted an experience on its own e-commerce site where its fashion editor and a buyer discussed fashion trends and their favorite products of the season, while viewers could shop the products and even replay the video once it had ended.

Monki’s livestream

The popularity of these platforms and one-off events show that appetite is definitely there, much like in Asia. But in order to create a seamless shopping experience and keep customers coming back, brands and tech platforms still have a few kinks to resolve. 

Firstly, there is the issue of internet connection, which will undoubtedly improve once 5G has hit the masses. Then, there is creating a user experience that enables viewers to shop while never having to leave the stream to add their payment information or check out. Lastly, but perhaps most importantly, it will be up to brands and retailers creating these streams to enlist hosts and create experiences that will grab and keep the attention of a notoriously fickle demographic.

It will be interesting to watch this space mature. A trend that is so clearly influenced by a tried-and-tested retail format – TV shopping networks – highlights how innovation is often about evolution, and not reinvention. Finding what works, and updating it to the digitally-led generation.

How are you thinking about new Innovation? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Each of the rules referenced above is matched by one of our products and services. Interested in how? Get in touch to learn more.

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business Campaigns Editor's pick product Retail social media technology

5 brands tapping virtual storefronts to drive engagement and push conversion.

Brands are using virtual experiences in physical locations to provide shoppers with the benefit of an interactive in-person experience without needing to carry inventory.

These “invisible” or virtual storefronts – usually in the form of augmented reality content visible via smartphones – are being used to drive sales, collect data and boost branding efforts. At a time when physical retail is struggling, such mobile initiatives aren’t just eye-catching, they’re more convenient by providing curated products that can then be delivered on demand. 

To date, we’ve seen brands doing everything from collaborating with artists and social media platforms to creating personalized assortments using such virtual setups. Shoppability is key. Here’s a highlight of some of the more recent success stories…

Havaianas
Havaianas’s boardwalk virtual store

Early this summer, footwear brand Havaianas launched a virtual storefront focused on driving sales for one day only. Located on the Venice Beach boardwalk in Los Angeles, shoppers passing by a colorful mural discovered it was actually a virtual pop-up store. Snapping a photo of the designs they liked directed them to a shoppable microsite at  StepIntoSummer.com, revealing a curated style guide with various tips on what to buy. 

The concept was powered by Google’s Cloud Vision AI platform, which helped Havaianas pair merchandise with colors from the mural – a big step up from QR codes. The brand collaborated with street artist Buff Monster on the mural and featured fashion tips from stylist Tara Swennen.

Lego
Lego’s augmented reality store

To promote its first limited-edition clothing line for adults, Lego opened a pop-up shop with a twist in February: the store was entirely empty. Shoppers in London’s Soho neighbourhood arrived to find a Snapcode (a QR code for Snapchat) displayed on a pedestal. Scanning the code with their phones then surrounded them with a virtual storefront in AR. 

Customers could choose between three different types of merchandise – sweatshirts, caps and t-shirts – and view them on a Lego character. The pieces then sold through an integrated “Shop Now” feature on Snapchat, which led shoppers through to a dedicated e-commerce page that displayed the products on a real-life model, enabling them to choose their size before completing purchase.

Macy’s
Macy’s Santa Monica Pier displays

Macy’s partnered with Pinterest to display scannable Pincodes at vibrant gathering spots in the US, such as Central Park in New York and the Santa Monica Pier in LA. Scanning a code took shoppers to a Pinterest board curated with ideal summer looks for their location with links to the online store. 

Unlike most immersive retail experiences that are fixed to a specific location, or indeed online only, this campaign was designed to inspire customers with virtual catalogs that meet them where they are. 

Nike
The Nike Air Jordan III “Tinker” sold out on Snapchat

Nike is another that has been experimenting with the idea of using specific virtual spaces to release new products. In 2018 it also used Snapchat, this time to release its Air Jordan III “Tinker” for those in attendance at the NBA All-Star after-party only.

 Achieved via a partnership between Nike, Snap, Darkstore and Shopify, users could scan exclusive Snap codes to buy and receive the shoes by 10:30pm that same night. All of them sold out within 23 minutes.

Outdoor Voices
Outdoor Voices augmented reality experience

Austin-based activewear brand Outdoor Voices launched an augmented reality app experience at SXSW in 2018 that encouraged fans to get outdoors to find particular virtual products in the middle of the park. Once discovered, users could explore them in 360-degrees, find out more information as well as click to purchase.

How are you thinking about new technology? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Each of the rules referenced above is matched by one of our products and services. Interested in how? Get in touch to learn more.

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business Campaigns e-commerce Editor's pick mobile product Retail social media technology

6 examples of brands winning on TikTok

If there’s one social media platform buzzing right now, it’s TikTok, a space that allows users to create and share short lip-sync, comedy and talent videos.  

With an audience of almost half a billion users in its two year existence, and a +237% monthly growth rate between 2017-2018, brands are now thinking about how they can tap into it. 

The platform, which is owned by Chinese tech giant Byedance, and was merged with Musical.ly in 2018, has proven wildly successful among Chinese consumers. This has since transferred to the US, with 2.6m actively users taking to the platform in February alone, placing it as the most downloaded app in the country during Q1. The loyalty of Generation Z and Millennials have been driving usage particularly, with 66% of users reportedly under the age of 30. 

While the likes of Snapchat and Instagram are being questioned – both in terms of popularity on the one hand, and functionality on the other, TikTok has swooped in to grab some of the key market share. Importantly, it’s doing so by thinking about functionality first – its recommendations are much more accurate than other social media platforms, for instance, meaning viewers get better content tailored to their interests, which spurs advocacy for the app further. It has also added the functionality of shopping by allowing brands to drive users to ecommerce-enabled microsites that open directly within the TikTok app. 

As a result, we’re seeing brands and retailers taking to TikTok to push products, increase engagement and drive loyalty among younger consumers. Here are six examples of those incorporating it into their marketing strategy today…

Hero Cosmetics
Hero Cosmetics holy grail patches

Direct-to-consumer skincare brand, Hero Cosmetics, utilized TikTok in its new ‘Get Ready with Me’ campaign, featuring 20 creators sharing their morning routines. The campaign was targeted at Gen Zers, and plugged into a #schoolsurvivivalkit hashtag to tie it to back to school essentials. The videos, which reached 4.3m users, had a 12% engagement rate compared to only 4.5% for Instagram, the brand said.

Uniqlo
Uniqlos #UTPlayYourWorld campaign

Apparel retailer Uniqlo teamed up with Tiktok as part of its #UTPlayYourWorld campaign to promote its 2019 spring/summer collection. Users were encouraged to upload videos wearing their favourite outfits from the collection and would be entered into a competition to get their video played in store. The campaign was available for those in the US, France, Japan and Taiwan and generated over 600m views on the platform.

Burberry
Burberry Fall 2019 campaign

Even luxury brands are jumping on the TikTok bandwagon to gain traction with younger consumers. Burberry challenged users to upload videos of themselves attempting to do a “TB’ hand gesture, reflecting the Thomas Burberry monogram newly instated from creative director Riccardo Tisci. 30,000 videos were uploaded to the platform, generating 57 million views for the brand.

NFL
NFL TikTok Campaign

The NFL signed a two year agreement with TikTok to post content on the platform, including highlights, sideline moments and behind the scenes clips. To celebrate the collaboration, a #WeReady hashtag challenge was created to encourage users to show their support for their favourite teams. The challenge is the beginning of the NFL’s strategy to engage younger consumers in sports, as only 41% of Gen Z reportedly watch sports on television, compared to 75% of Baby Boomers.

Ralph Lauren
Diana Silvers, the face of Ralph Lauren’s campaign

To celebrate the US Open Tennis Championships, Ralph Lauren used TikTok as its campaign platform of choice. Consumers were asked to share a time when they won a real life challenge, by using the hashtag #WinningRL. Ralph Lauren face Diana Silvers, an actress and tennis player, took part in the campaign with a series of three videos that made use of TikTok’s latest shopability widget that lets customers buy directly within the app. Users could discover the brand’s US Open collection, which featured polos, tennis skirts and shorts.

Chipotle
Chipotle’s #GuacDance challenge

To celebrate national avocado day, Chipotle launched a TikTok campaign called the #GuacDance challenge. The food chain called on its customers to upload dancing videos to express their love of the food. The campaign was the platform’s highest performing branded challenge in the US, receiving 250,000 video submissions.

How are you thinking about technology? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Each of the rules referenced above is matched by one of our products and services. Interested in how? Get in touch to learn more.

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business data digital snippets e-commerce mobile product Retail social media sustainability technology

Analyzing fashion’s G7 pact, Gen Z’s streetwear needs, the rise of rentals

A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week.

TOP STORIES
  • Can fashion’s latest sustainability drive at the G7 summit make a difference? (BoF)
  • Gen Z wants something very different from streetwear (Vogue Business)
  • Everyone is launching rental service. Is there enough demand? (BoF)
  • Fashion’s growing interest in recycling clothing (Vogue Business)
TECHNOLOGY
  • 52% of retailers feel ill-prepared to support emerging mobile tech (Mobile Marketer)
  • Facial recognition will be watching and storing your emotions and data (Ad Week)
SUSTAINABILITY & PURPOSE
  • Gucci and Saint Laurent face an uphill battle to get green (BoF)
  • Why Levi’s new water strategy represents an ‘evolution in thinking’ (Sourcing Journal)
  • How Copenhagen plans to reach carbon-neutral status in just six years (Fast Company)
  • Amazon under fire for new packaging that cannot be recycled (The Industry)
  • Tiffany & Co releases it’s new sustainability website (CSR Wire)
  • Fast Retailing’s jeans innovation center ramps up efforts to reduce water use (Sourcing Journal)
  • France to prohibit the destruction of unsold stock: who is going to pay for that? (Fashion United)
  • Gore-Tex. Lycra. Could fashion’s next major fabric brand be green? (BoF)
RETAIL & E-COMMERCE
MARKETING & SOCIAL MEDIA
  • Hero Cosmetics doubles down on TikTok after results dwarf Instagram’s (Mobile Marketer)
  • Nike, New Balance, and USTA serve up ads celebrating female stars for US open (Fast Company)
  • Benefit and Deliveroo dish out beauty experience (Campaign)
  • PrettyLittleThing wants podcasts to take it from fashion retailer to ‘entertainment brand’ (The Drum)
  • Rihanna plans Savage X Fenty event to be broadcast on Amazon Prime Video (Fashion United)
  • Is WeChat’s growth over? (Walk the Chat)
PRODUCT
BUSINESS
  • Ulric Jerome exists Matchesfashion.com (WWD)
  • ThredUp gets $175 million in funding as resale market continues to boom (Fashion United)
  • Victoria Secret’s parent company’s stock price continues to plummet (The Fashion Law)
  • What Shanghai Tang’s rise, fall and return means for luxury fashion (Vogue Business)
CULTURE
  • The return of the hyper-sexualised male (BoF)
  • Appropriation or appreciation? Unpacking South Korea’s fascination with black culture (I-d)
  • Will Gen Z make non-binary fashion mainstream? (Sourcing Journal)
  • The future of male grooming is gender neutral (Vogue Business)

How are you thinking about innovation? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more.

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Editor's pick Retail technology

4 technologies aiding in-store navigation

Big box retailers including Walmart’s Sam’s Club, Home Depot, Lowe’s and Target are using a variety of interesting wayfinding technologies to improve customer navigation inside the physical store.

The result is designed to enable efficiency in the customer journey. This is in response to the fact that as online sales growth surpasses brick-and-mortar, customers are expecting more than just easy access to online products in physical stores, they also want to find them faster.

Cue solutions ranging from robots to augmented reality mapping. Read on for some of the strongest examples in the market to date…

Augmented Reality
Legoland Denmark augmented reality app

Home store Lowe’s was one of the first retailers to introduce an app with augmented reality indoor mapping. Instead of a 2-D image, this mobile service projects navigation signs and price specials on top of the user’s field of view – meaning they can see which direction to go in projected through their smartphones straight onto the floor or space in front of them. 

Outside of the retail space, Legoland in Denmark has recently experimented with an AR wayfinding app that helps visitors navigate around the park via a mini Lego avatar. They can also then receive real-time information on wait times ahead of them.

Voice Search
Sam’s Club Scan & Go app

Sam’s Club Now in Dallas, Walmart’s test store for technology, is also focusing on a mobile-first shopping experience. Its Scan & Go app helps customers easily access products with an integrated system using voice search for navigation. When a shopper tells the app what they need, a map directs them to the item on the shopfloor. 

Home Depot’s version meanwhile, allows users to use voice or visual search to find a specific item and then be shown exactly where it’s located within the store. Macy’s launched something similar back in 2016 with IBM Watson, which enabled users to ask question as to where specific products, departments, and brands were located, as well as what services and facilities could be found in a particular store.

Robotics
The LoweBot

From voice technology then comes robotics. Lowe’s was also one of the first to make it easier for customers to find help on the shop floor by deploying robot attendants. The “LoweBot” responds to voice commands, guiding customers through the aisles with smart laser sensors.

For Kyle Nel, executive director at Lowe’s Innovation Labs, the LoweBot resolves a common problem: “When I walk into a store and I want to know where something is I want to know right then — I don’t want to have to download an app — a robot can really help with that.”

Real-time Beacons
Target

Target is heavily investing in beacon technology for the sake of navigation also. It renewed its stores to use energy-efficient LED lighting with built-in Bluetooth beacons, which enable the store’s app to show customers their real-time location on the shop floor in a similar experience to that of Google Maps. They also help notify customers when they walk by one of Target’s “Cartwheel” deals.

Gatwick Airport has also invested in beacon technology as part of its £2.5bn transformation. Here, 2,000 indoor navigation beacons have been installed to help customers easily navigate around the terminals and reduce the amount of missed flights. Augmented reality plays a part here too, with a blue line mapped through the smartphone for users to show them which direction to go in.

The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more. 

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Campaigns mobile product social media

Wrangler activates scannable denim in ‘Old Town Road’ tie-up

Scanning a pair of Wrangler jeans will now unlock exclusive behind-the-scenes footage from the hit single of the year, the hip-hop-country crossover “Old Town Road”, featuring Billy Ray Cyrus and rapper Lil Nas X.

The brand created a web app called WranglerOnMyBooty.com, which invites users to take a picture of the back pocket of their jeans to activate the experience. Doing so allows them to not only see the footage from the five-minute music video, but also the option to shop the exclusive capsule collection of the collab with Lil Nas X.

Fans are encouraged to share their Wrangler selfie on social media using the hashtag #WranglerOnMyBooty. That line comes from the lyrics “Cowboy hat from Gucci, Wrangler on my booty” in the song.

“As an iconic brand in fashion, we have shown up in music, film and popular culture for decades, but this is the first time our jeans are actually the key to unlocking a behind-the-scenes look at the making of a chart-topping hit,” said Jenni Broyles, VP/GM of Wrangler North America. “We’re incredibly excited about the success of ‘Old Town Road’ and our partnership with Lil Nas X. It is another great example of the power music – and in our case, fashion – has to unite and inspire us all.”

The partnership and the mobile interactive function came after the single reached Number One in the United States for five weeks straight, gaining momentum on social media.

“The phenomenon surrounding the track has broken boundaries and allows for a brand like Wrangler to hone in on its Western DNA while tapping into current culture,” said Jennifer Frommer, SVP of brand partnerships at Columbia Records.

How are you thinking about innovation? We’re all about finding you the perfect partners to do so. Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more. 

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Editor's pick Retail

Adidas uses AirDrop to gift sneaker collab to Coachella festival goers

Adidas used Apple’s AirDrop feature to gift lucky attendees at Coachella Valley Music Festival this weekend with a new shoe collaboration with musician Donald Glover (also known as Childish Gambino).

A randomly selected number of people who were attending the festival were sent an image of the shoe, dubbed “Nizzas”, via AirDrop. Those who accepted the image then had one hour to pick up a free pair of the kicks at a designated area.

Inside the shoe box, a small note outlined certain “responsibilities” that came with receiving the shoe. New owners of the coveted “Nizzas” were encouraged to take three actions at the festival to promote the shoes: wear them, keep them on all weekend and lastly, watch the Childish Gambino performance.

Also at the festival, Childish Gambino collaborated with Google to launch “Brighter in the Dark”, a custom tech and music installation where attendees could take photographs in the dark and explore the musician’s creative world. This was part of a larger collaboration between Childish Gambino and Google which started in February, where the musician joined the tech giant’s camera feature “Playground” as Playmoji (an AR avatar) that users can interact with.

Meanwhile for adidas, this experience is another clever activation that adds an element of excitement and surprise to the consumer when they are least expecting it. For example at last year’s ComplexCon, the brand dropped new sneakers by asking users to scan giant cubes located across the venue at designated time slots.

How are you thinking about product innovation? We’re all about finding you the perfect partners for your innovation strategy. The Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology, powered by a network of top startups. Get in touch to learn more.

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Editor's pick Retail technology

BAFTA awards introduces CGI model as first ever 5G AI-powered red carpet stylist

The British Academy of Film and Television Arts (BAFTA) is introducing the world’s first 5G-powered AI stylist at this weekend’s 72nd British Academy Film Awards, in the shape of a hologram of a CGI model. The model will act as a bridge to allow consumers to shop for red carpet looks at home.

Powered by telecoms company EE technology, Shudu, the CGI model, will be brought to life on the red carpet in the shape of a hologram and allow guests at home to shop for evening looks similar to those of the celebrities attending through Instagram Stories.

The experience will work when red carpet guests stand next to the hologram and have their photographs taken by a Google Pixel 3 phone. This is then posted on EE’s Instagram Stories, where users will be able to ‘swipe up’ to begin a conversation with Shudu, the chatbot.

Users can then discuss their personal styles with Shudu, while AI be deployed to find similar, more affordable looks to recommend to users and enable them to “Shop the Look”.

On the red carpet, Shudu will be joined by host and TV presenter Laura Whitmore. “I love the fact that she will give everyone the opportunity to learn more about and even shop the looks of the stars on this year’s BAFTA red carpet right from the comfort of their sofas,” she says. “I know everyone is going to be blown away by her. I’m looking forward to seeing all the glamour and chatting to all the nominees.”

Last year, TheCurrent Global’s Liz Bacelar and Rachel Arthur debated the what the potential that CGI-generated models, such as Shudu, may have for luxury brands on an episode of the Innovators podcast.

How are you thinking about digital innovation? We’re all about finding you the perfect partners to do so. The Current Global is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more. 

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e-commerce Editor's pick mobile Retail technology

6 loyalty activations driving customer engagement

Today’s consumers are increasingly spoilt by choice, meaning brands  have to work harder than ever to earn any level of loyalty. That hasn’t stopped many from trying however. 

In today’s retail climate, personalization is king, with customers seeking brands that tailor their products and services to their behaviors. When done correctly,  loyalty programs not only respond to that need, but can generate over 20% of a company’s profits, according to McKinsey

Retailers across the board – from larger names like Target and Nordstrom to standalone brands like Nike – are revamping their traditional spend-and-reward offerings to add layers of digital that respond to the modern consumer.

From tapping into an engaged community and encouraging gamified behavior, to pushing personalized spending in-store, here we highlight some of the most innovative loyalty approaches:

FOSTERING COMMUNITY

Victoria's Secret PINK NATION
Victoria’s Secret PINK NATION

One of the cornerstones of the Victoria’s Secret’s PINK brand, is its college ambassador program, which recruits university students across the country representatives. The role is not too dissimilar from a social media influencer, with responsibilities including promoting the brand on social, offering followers advice and organizing campus events and get-togethers. Ambassadors dedicate up to 10-hours a week to their roles for free, and see this as an opportunity to build a personal brand with PINK’s support.

The brand’s loyalty program, PINK NATION, has also received an upgrade and launched its very first app, aiming to emulate a girl’s club. This includes exclusive member perks as well as a dedicated Campus tab where customers can chat with ambassadors. Ultimately, the brand wants to scale to include more college-life related content.

Flipkart-owned fashion retailer Myntra also took a similar crowdsourced approach to loyalty when it launched the Shopping Groups feature in 2017, in the run-up to its  End Of Reason Sale (otherwise known as EORS). Shoppers could team up with their friends and families on the platform to shopping groups, where all purchases were tallied together to unlock further special discounts for the whole group. 

The retailer reported almost 100,000 shopping groups being formed during the sale as a result, contributing to around 18% of sales.

INCENTIVIZING ACTION

Nike Plus
Nike Plus

Starbucks boasts one of the most successful retail apps to date with 23.5m active users. In order to encourage loyalty and get more customers to join its booming loyalty program that sits alongside (15m users), it launched a gamification experience called the Summer Game Boardwalk this year. 

Anyone could play the virtual board game, which prompted users to tap a spinner and advance steps in order to tally points, similar to a game of Monopoly. At the end, loyalty members received points towards their accounts, while general app users were prompted to join the program in order to receive the same.

Meanwhile this year NikePlus added a number of interactive experiences for its members, extending the remit of physical activity into wider lifestyles. Nike collaborated with three key partners to do so – Apple Music, mindfulness app Headspace, and gym booking app ClassPass, to encourage consumers to be active in order to receive more rewards. For example, if the user completed and logged a workout within the app, it would unlock free Apple Music playlists.

With this program, the sportswear brand is hoping to triple its 100m user membership number.

DRIVING IN-STORE ENGAGEMENT 

Inside the Philosophy skincare Manhattan store
Inside the Philosophy skincare Manhattan store

According to research company Bond, 95% of loyalty members want to engage with brands via new technologies. In-store, deploying digital tools is an opportunity for brands to engage and acquire new loyal customers at the point of sale, when demand is at its highest.

At Coty-owned make up brand Philosophy’s flagship in Manhattan, loyal customers are recognized and rewarded via facial recognition. Upon entering the store, customers are asked to take a selfie with their own phones and send it to a designated phone number. Registered customers can then be recognized on screens, which offers them special discounts. Over time, customers are pushed more tailored notifications and one-to-one consultants based on previous behavior.

Also in New York, is Nordstrom’s new menswear store, which is offering a higher level of service for its newly revamped Nordy Club loyalty program members. Customers shopping online can receive items to then try-on at that specific location. When physically approaching the store, customers receive an app notification giving them precise information on the location of their reserved item.

How are you thinking about innovation? We’re all about helping you build innovative integrations and experiences. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology, powered by a network of top startups. Get in touch to learn more.

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e-commerce Editor's pick technology

YOOX combines AI and digital avatars in virtual try-on feature


Luxury e-commerce platform, YOOX is launching YOOXMIRROR, an in-app feature that acts as a discovery tool for users to explore new looks through a virtual avatar, Daisy.

On the app’s homepage, users can view nine fashion stories laid out in a similar style to Instagram Stories, divided into themes such as “Join the party” and “Check mate”.

Daisy, the avatar, has been introduced to showcase the outfits,  customizable by four different skin tones and hair colors. Users can then ‘swipe up’ to play mix-and-match with more garments and accessories. Daisy has also take over the YOOX Instagram account.

 “The introduction of YOOXMIRROR represents an important move for us, offering our customers something personalized and memorable which is also a brand-new way to explore the very best of YOOX, ” says Paolo Mascio, president of YOOX. “We are so excited by the potential of this initiative that we will not limit our avatar Daisy to the styling suite – taking over our IG she is going to become the personification of YOOX, allowing us an even more direct contact with our followers and customs.”

The feature is currently available for both men and women on the retailer’s iOS app.

The luxury e-commerce group has been investigating the different ways in which AI can provide users with a more personalized experience in the future, but also how it can enable its staff to deliver more efficiently. Last year, it opened a tech hub to investigate AI and the next wave of mobile technologies. Meanwhile, at the Wired Smarter conference in London in October, it announced it is introducing a new private label collection that is informed by AI, while designed by a creative team.

This post has been edited. The original version said users could also upload a full-body shot of themselves and view outfits in 2D overlaid onto them. This feature is not currently available.

How are you thinking about digital innovation? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.