In 2012, C&A in Brazil launched a Facebook campaign for Mother’s Day that saw social media “likes” displayed via hangers in store in real-time.
The initiative invited online fans to pick their favourite items from a special dedicated collection. The results were then integrated into the retailer’s flagship store in the Iguatemi mall in São Paulo.
The beauty of it was how simple it was – consumers were asked to like items not for their own sake, but to help others in doubt over what to buy. The fact this was literally communicated in front of shoppers when in-store in person (bear in mind at that time, e-commerce was not at all significant in Brazil), is what made it work.
To date, that is still one of the most popular stories on Fashion & Mash; one that rapidly inspired coverage by numerous other publications ranging from Mashable to Refinery29.
What’s amazing, is that it’s also still used today as one of the strongest examples of digital and physical retail coming together, or “phygital” as those in the industry like to call it, constantly being referred to at technology conferences around the world. The question is, why haven’t there been any truly standout examples since?
Can you think of any others? Do share in the comments below if you’ve seen any worth shouting about.