If this isn’t the best ad for the customer service reps at online shoe retailer Zappos, then we don’t know what is.
Haley Nahman, a writer for fashion blog Man Repeller, decided to test out the company’s mandate that essentially says its team will answer any question you throw at them. And she did so in the most entertaining way possible.
First she started by asking questions related to fashion and which shoes she should wear. Straight-forward. Next, she adds in that she can’t quite find what she wants on Zappos and do they have any other suggestions – she kindly gets some Amazon links back (Zappos’ parent company), as well as some amusing details on the customer service reps name and fashion perspective.
From here on out, things start heading a little left field… from opinions on manicures, to a back-and-forth about cats vs dogs, and suggestions for artichoke dip recipes. “OMG. THIS TEAM WILL DO ANYTHING,” Nahman exclaims as she walks away with a delicious dish to try, noting simultaneously how her karma levels are slowly falling wayward.
On a scale of tasks related to being a Zappos rep, things only get wilder from there: Nahman heads into neediness territory, gets some killer Harry Potter quotes back (seriously), and brings in some heavy personal family matters that still manage to get the most considered of responses.
“Did I mention she thanked me for taking time out of my busy day to get in touch? I am a horrible person who doesn’t deserve nice things,” Nahman writes. “Zappos will indeed answer any question thrown at them, I no longer deserve my membership in the Former Customer Service Worker Club and I am spending my discretionary income at Zappos for the next ten years in a meager attempt at restitution for my wrongdoings.”
What a win for Zappos, who has of course based its entire business on the quality of its customer service team. “Seriously, the goodness of these people nearly drove me to poetry,” Nahman adds. Now there’s a testimony.