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business data Podcast product Retail Startups

Neighborhood Goods: Making retail relevant

Physical retail traditionally exists in a vortex of information, which doesn’t make sense for brands these days, says Matt Alexander, co-founder and CEO of new department store Neighborhood Goods, on the latest episode of the Innovators podcast. 

The company’s inaugural space, which launched in Plano, Texas, in late 2018, carries a selection of new and established brands in an environment that is hyper relevant to both its location, and its customer, through the use of data. 

Alexander’s view? Success lies in information. “If you’re a direct-to-consumer, digital-native brand, you’re going to look at this world, and you’re going to say: ‘We should be able to capture a certain amount of informative data to dictate how we should run that store, and how we should merchandise [it]’.” he explains. “That’s what they do on the web all day long. The moment you land on any of their websites, they know a huge amount about you, and exactly how you’re interacting with that site. And they optimize around it.”

His brilliant phrase: it’s all about operating in an economy of relevance. 

It’s for this reason many legacy retailers are otherwise struggling, he explains. In a basic sense it comes down to them not creating the goods, services and experiences that they know for fact the consumer wants. There is therefore a lot for them to learn from D2C incumbents – from Everlane to Casper – who have placed this front and centre in their strategies. 

Join us for this episode as we also explore why experiential retail needs to go beyond just putting a ball pit in the store, how modern brands are using the physical space for entirely new reasons, and why Alexander believes legacy retailers may still have the ability to play catch up after years of ignoring consumer needs after all.

Listen here: Entale | Spotify |  Apple Podcasts | Android Google Podcasts | Stitcher | RSS

Catch up with all of our episodes of the Innovators podcast by the Current Global here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by the Current Global, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more. 

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business Editor's pick sustainability

We should all take a leaf out of Stockholm Fashion Week’s book

Stockholm Fashion Week‘s decision to cancel this year’s event to focus instead on a more innovative and sustainable alternative, gives the entire industry something to think about.

Due to take place in August, the occasion has been pulled for the foreseeable future as a way of addressing the “major challenges” the industry is facing.  The very role of fashion week is one of those factors, as is how to move towards a more sustainable future.

If we break that down for a moment, there are some key considerations to think about:

Firstly, fashion weeks have undeniably changed at the hands of the digital age. Over the past 10 years they’ve become democratized to the extent that we can question the need for a physical show at all. 

Consumers around the world are now able to see collections in real-time as they‘re revealed, not to mention experience them across all other channels thereafter. On top of that, designers are able to gain awareness in a myriad of other ways for the very same reasons.

The result of this has been heavy debate around moving to a see-now buy-now business model, meaning the show becomes primarily a marketing opportunity aligned with a calendar for real-time consumer purchases as opposed to for industry buyers. This means the trading part of the collection is already done in advance for wholesale.

Alongside this at the same time, mind you, is the broader industry shift we’re witnessing towards a direct-to-consumer model, which negates the need for the third party seller at all. When integrated with innovative manufacturing processes, this can further ensure greater alignment between supply and demand, thus reducing waste.

What that also considers related to fashion weeks under the sustainability header, is a reduction in air miles. As designer Katherine Hamnett said this year at the Copenhagen Fashion Summit, an annual event dedicated to sustainability: “We shouldn’t even be reunited here in Copenhagen when we could have done this digitally. We should all be ashamed of our carbon footprint.”

Under the United Nations’ Fashion Industry Charter for Climate Action, is a goal for the industry to achieve net zero emissions by 2050, something that is a long way off at this point in time. While the bigger challenges lie in everything from raw materials to fulfilment, every little shift – including fewer individual flights – helps.

On top of that is the cost savings that removing fashion week brings. Shows can notoriously cost anywhere in the region of $100,000 for a designer, dependent on all manner of variables. Cutting the need for Swedish brands to spend this sort of budget frees up capital for other endeavors, which the Swedish Fashion Council, which runs Stockholm Fashion Week, is seemingly pushing primarily towards sustainability.

In a press release, CEO Jennie Rosén said part of the aim is to support designers towards their sustainability targets and help them adopt new business models such as rental, repairs and subscription services.

It’s worth noting that Sweden as a country is already at the forefront of implementing tangible change aligned with these goals, for instance by reducing VAT rates on repair services by 50% (from 25% to 12%) in 2017. The move was part of the country’s plans to reduce carbon emissions and encourage more people to participate in the sharing economy. The tax breaks apply to shoes, clothes and bicycles, making repairing each of them all the more affordable. 

Much of the commentary compares this fashion week with its larger counterpart in Copenhagen, suggesting competition as a primary reason to cancel the event. But rerouting budget towards circularity, reducing carbon footprint and moving towards more innovative means of marketing and selling in order to capture higher margins and reduce waste, ultimately seems one of the smartest moves we’ve seen in a while for an industry in such desperate need of change.

“We need to change now to steer the industry in the right direction…We need to put the past to rest and to stimulate the development of a platform that is relevant for today’s fashion industry,” Rosen noted. “The Swedish fashion industry is extensive and growing, so it is crucial to support brands in their development of next-generation fashion experiences. By doing this we can adapt to new demands, reach sustainability goals and be able to set new standards for fashion.”

The council is planning to reveal its new strategy later this year. 

How are you thinking about sustainability, innovation and new business approaches? The Current Global is a transformation consultancy driving growth within fashion, luxury and retail. Our mission is to solve challenges and facilitate change. We are thinkers and builders delivering innovative solutions and experiences. Get in touch to learn more. 

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e-commerce Podcast Startups technology

Warby Parker on why technology is the lynchpin to customer service

Technology can enable us to do great things, says Warby Parker co-founder and CEO, Neil Blumenthal, with regards to the brand’s meteoric rise in the direct-to-consumer space, on the latest episode of the Innovators podcast by the Current Global.

Speaking to Liz Bacelar at this year’s NRF Big Show in New York, Blumenthal explains how technology is critical to making customers’ lives easier.

Listen here: Apple Podcasts | Android Google Podcasts | Stitcher | RSS

Warby Parker sees itself sitting at the intersection of three communities – tech, fashion, and social enterprise, he notes. It’s both a tech company and a retailer focused on creating products and services that tangibly impact consumers every day.

Warby Parker is one of Silicon Valley’s first so-called unicorns, a special group of startups that exceed expectations to pioneer within their own category by hitting over $1bn in valuation – including Airbnb, Uber and WeWork.

The nine-year-old company has paved the way to creating a great retail experience that transverses seamlessly between online and offline, and as a result, inspired the business model of many single-product focused startups known to consumers today – from suitcases at Away,  to footwear at Allbirds.

But from its scrappy beginnings hosting a showroom at Blumenthal’s New York apartment, to being one of the first DTC brands to launch a brick-and-mortar retail space, the eyewear company has had a razor sharp focus on treating the whole experience of buying glasses as a single product – from trial to wear.

From its successful at-home trial program to digital eye tests, Warby Parker works with a team of in-house technologists to constantly iterate its approach to better serving the customer. For example, after receiving feedback that it was inconvenient for customers to take time off work to get an eye exam, it developed a prescription app that pairs an iPhone to a second screen to test the user’s vision. Recently, it then deployed Apple’s new AR technology to launch a virtual try-on feature.

During this conversation, Blumenthal also shares how the brand has been built to resonate with multiple consumer segments, the importance of the social aspect of the company, and why he sees Amazon more as inspiration, rather than threat.

Liz Bacelar and Neil Blumenthal Warby Parker
Liz Bacelar and Neil Blumenthal

Catch up with all of our episodes of the Innovators podcast by the Current Global here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by the Current Global, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Editor's pick Podcast product Retail sustainability

Meet 5 disruptive direct-to-consumer brands

Ask any direct-to-consumer brand and the answer is clear: the death of retail is greatly exaggerated.

Throughout the year, the Innovators podcast by TheCurrent Global spoke to some of the top businesses disrupting the markets they’re in to uncover the secrets to their success.

The one thing they seem to have in common is finding an industry that has long been left untapped, and focusing on a single product category – whether it be shoes, luggage, underwear and more. But they’re also winning by bringing in strong elements of community, having a sustainable story at their heart and launching into physical retail.

Here are our top ones from this year’s podcast episodes:

HEIST
Heist’s Toby Darbyshire and Rachel Arthur

In April, TheCurrent Global spoke to Toby Darbyshire, CEO of UK-based hosiery brand Heist Studios, on how the brand is innovating such a traditional category. “It struck us that in the age of Harvey Weinstein, the fact that my wife, who is a pretty modern woman, walks into Selfridges’ underwear section and it says ‘listen love, put this on – one of sort of four or five societal normalized views of sexy – and then you can fulfil your purpose’. That seems like an industry at its fundamental that is both broken from a brand point of view but also totally out of kilter with the cultural discourse,” he said at the time.

Heist plans on fixing the industry by placing a large focus on its product development, which begins at the customer and how they feel about tights, to product innovation that takes cues from other industries, such as sports, to better understand the performance and wear of textiles. 

Listen here

CASPER
Liz Bacelar and Casper's Eleanor Morgan
Liz Bacelar and Casper’s Eleanor Morgan

Mattress brand Casper is arguably one of the category’s biggest success stories, said to be worth over $750m today, with plans to open over 200 retail locations over the next three years. Today, brands should be deploying three different tools to achieve a successful retail experience, said chief experience officer Eleanor Morgan: trial, service and entertainment.

The brand, which introduced the mattress-in-a-box experience to American homes and beyond in 2014, now paves the way for digitally-native brands that are transitioning from online to offline spaces. Its stores, most recently the Dreamery space in NY, don’t focus on inventory availability and convenience. Instead, the focus is giving customers the ability to enjoy moments with the brand, which involves more practical elements such as try-on and expert consultation.

Listen here

NADAAM 
Liz Bacelar and Matt Scanlan, Naadam
Liz Bacelar and Matt Scanlan, Naadam

Cashmere brand Nadaam has built its entire business on relationships, said founder Matt Scanlan. “There are fundamental shared experiences across the human experience that we don’t think about when we’re making clothing; that we don’t think about when we’re trying to look nice” he told co-host Liz Bacelar earlier this year. 

Since inception, Nadaam has focused on building a strong bond with the communities that trade raw materials that become its products. That was an important factor to establishing a more sustainable supply chain, and part of a plan to build the biggest platform he could in order to share his message. Consumers are ready for this, he said, which only helps drive his message forward. During the conversation, Scanlan also talked about why 100% sustainability is both fake and impossible, and the challenges of growing such a brand. 

Listen here

AWAY
Jen Rubio and Liz Bacelar
Jen Rubio and Liz Bacelar

Travel brand Away never wanted to be another Silicon Valley story that was showered with VC money and failed to deliver. In order to ensure longevity, it never pitched itself as a luggage company, but rather a brand aiming to make travel more seamless. Such was the approach that the business received its first round of investment before ever having a physical product.

These days, Away’s mindset of creating a lifestyle rather than a single-product brand is exemplified by a travel magazine called Here, several successful collaborations with everyone from model Karlie Kloss to basketball Dwayne Wade and a slew of physical stores that sell beyond the simple suitcase. 

Listen here

ALLBIRDS
Tim Brown of Allbirds with Rachel Arthur
Tim Brown of Allbirds with Rachel Arthur

Footwear label Allbirds was conceived on the idea of creating a simple shoe that had two main focuses: sustainability and comfort. The aim was two-fold because according to co-founder Tim Brown, people don’t buy solely based on a brand’s sustainability credentials, but whether the product itself does what it says on the tin.

During this podcast conversation, Brown also honed in on the importance of businesses taking a responsibility in ensuring a greener future, rather than expecting the consumer to do it themselves. He also talked about the fact the brand has been making strides in product development that aligns with its ethos of sustainability: it recently launched a new flip flop range made with renewable sugarcane soles, the “recipe” of which is open source so other industry names can join in.

Soon after the episode was initially published, Allbirds took its mission online with Meet Your Shoes, a platform that showcased the provenance of the wool and tree styles. For wool, for example, users can read the ‘sheep dossier’ and even pet individual sheep as they stroll across the screen in a video. 

Listen here

Catch up with all of our episodes of the Innovators podcast by the Current Global here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by the Current Global, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Editor's pick Podcast product Retail

How Casper is designing experiential retail moments

Liz Bacelar and Casper's Eleanor Morgan
Liz Bacelar and Casper’s Eleanor Morgan

Successful retail experience today is about trial, service and entertainment, says Eleanor Morgan, chief experience officer of direct-to-consumer mattress brand Casper, on the latest episode of The Innovators podcast by TheCurrent.

Speaking to Liz Bacelar at The Lead Summit in New York, she says the company really focuses on designing experiences that are optimized for those three things rather than inventory availability and convenience. What’s key is giving customers the ability to try out products, get consultation from experts in house and enjoy moments with the brand.

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Casper has grown from an online retailer to a brick-and-mortar business with 20 stores across the US, along with an innovative sleep bar. The Dreamery, as it’s called, is a new napping space in New York built around experiential aims. It offers nap pods in a peaceful lounge along with a Casper mattress where consumers can pay $25 for a 45-minute snooze.

It also serves as an extension of the brand’s aim to drive a cultural change around sleep. “The Dreamery is a provocation and a way to essentially say, it’s not only acceptable to take a nap during the day and take a break, but it’s celebrated, and we can actually build a community of people that really value this and feel like it’s a socially fun behavior,” Morgan explains.

Casper was founded in 2014 with the mission of bringing great sleep to more people. With the diet and exercise industries booming, the founders saw a gap where sleep was completely ignored. Today, Casper is worth over $750m and has plans to open 200 store locations within the next three years.

Morgan attributes much of the brand’s growth to staying customer centered and focused on data. The company opened 18 pop-up stores in four months to test consumer engagement before opening its first permanent location, for instance. Through feedback and reviews from its consumers, it has been able to understand what their needs are, how they purchase their products, and how to improve their shopping experience.

During the conversation, Morgan also talks about the secret sauce to creating successful pop-up stores, what a modern sleep community looks like, and where Casper will be headed in the future.

Catch up with all of our episodes of the Current Innovators here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by the Current Global, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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e-commerce Editor's pick Podcast Retail sustainability

Allbirds on why sustainability is a non-negotiable

Tim Brown of Allbirds with Rachel Arthur
Tim Brown of Allbirds with Rachel Arthur

It’s not incumbent on the consumer to change behaviour, but on businesses to take responsibility, says Tim Brown, co-founder of direct-to-consumer footwear brand Allbirds, on the latest episode of the Innovators podcast, by TheCurrent.

Speaking to Rachel Arthur, Brown stresses that brands need to show leadership on the issue of sustainability, and not expect their customers to be the ones to do it for them. “People don’t buy sustainability, they buy great products,” he explains.

Listen here: Apple Podcasts | Android | Google Play | Stitcher | RSS

Brown started his career as a professional soccer player in his native New Zealand, which he says is what got him understanding the comfort needs in footwear. It was when he met co-founder Joey Zwillinger, a San Francisco-based biotech engineer and renewables expert, that the idea of creating a shoe that focused on sustainability and comfort together began to take shape.

Fast forward to 2016 and Allbirds launched its very first product, a pair of wool sneakers. Word of mouth quickly spread about the shoe’s simple design, level of comfort and sustainable use of textiles: a winning combination of good product and good storytelling that is at the core of any DTC brand’s strategy, and as a result, so attractive to the Millennial shopper.

Allbirds in London
Allbirds in London

Two years on, the brand has recently announced a new round of funding worth $50m, now valuing it at $1.4bn. With the investment, Brown says, comes the pressure to deliver on the many things they have imagined for the future, with a focus on physical retail, international expansion, and constant material innovation.

The latter has already included everything from a collection using ethically-sourced Eucalyptus fibres and a new flip-flop with a renewable sugarcane sole. The brand has also just opened up its first flagship store in London, as its first international move.

During this conversation, Brown explains how DTC brands succeed by owning every consumer touchpoint, how the narrative of retail being dead is greatly exaggerated, and why, in line with the UN’s recent report on climate change, every brand should strive to be sustainable in 2018.

This episode was recorded at Entale’s studio in London. Entale is a new podcasting app that allows you to interact with exclusive extra content like images, links and maps as you listen to your favourite podcast. You can download Entale from the iOS app store today.

Catch up with all of our episodes of TheCurrent Innovators here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by TheCurrent, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.
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business

50 digital native brands reinventing fashion

Warby Parker
Warby Parker

Arguably it started with eyewear at Warby Parker, but has continued through to impact everything from beauty products to luggage, shoes, mattresses and beyond.

We’re talking about the direct-to-consumer business model that has taken the industry by storm – the digital-first brands that both consumers and investors increasingly want to get their hands on.

From Warby you have Everlane, Away, Glossier, Casper and more. In fact, 50 of them from North America appear in a new list published by The Lead, a New York-based research, publisher and event series focused on empowering the fashion industry’s transition to digital centricity.

The Foremost 50, as those on the list are being called, are the digital native brands that are reinventing and redefining the future of the fashion and retail industry, according to The Lead’s founders, Timo Weiland and Noah Gellman.

Gellman refers to them as category-defining companies that have been propelled by significant investment. “To put this list together we looked at business model innovation, marketing efficiency, exposure to competition, capital efficiency and the reinvention of traditional brand and retail practices. We wanted to know not just who are the best companies, but who will be tomorrow’s category leaders while creating significant value for their investors,” he explained.

The list details what each brand does and the kind of investment they’ve already achieved, from razor brand Harry’s $474.6m to consignment site, The RealReal’s $288m. It also outlines who the founders and CEOs are behind each business, or the “rule-breakers, risk takers and visionaries” driving things forward, as Gellman refers to them.

The 50 will be celebrated at The Lead Summit on October 24 in Brooklyn, where TheCurrent’s founder, Liz Bacelar, will be interviewing Eleanor Morgan, chief experience officer at mattress brand Casper. She’ll also be presenting TheCurrent’s view on retail innovation for 2019.

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Editor's pick product sustainability

Everlane pledges to go plastic-free by 2021

Everlane's ReNew line
Everlane’s ReNew line

Direct-to-consumer brand Everlane has committed to be completely free of virgin plastics by 2021.

To announce the launch, founder Michael Preysman, as well as Natalie Massenet and Nick Brown, who invested in the brand through their fund Imaginary Ventures, hosted a dinner in NYC on Tuesday (October 16), where guests were introduced to the brand’s new ReNew fleece, which is made from recycled plastic bottles.

“For me, whenever I see product that comes out that’s virgin [plastic], I think, these companies are actively choosing [to not recycle], to say money and profit is more important to us than doing the right thing for the environment,” Preysman told Vogue. “I think that has to change; I think that time is over.”

By 2021, all materials, including polyester and nylon, which are made from virgin plastic, will be made out of plastic water bottles and renewed materials, the brand has announced.

Preysman estimates that in the next five years, Everlane expects to use about 100 million water bottles through its system. He admits this is merely a humble contribution, as there are currently 500 billion water bottles produced every year.

This pledge furthers the brand’s commitment to the idea of “radical transparency” that has been at the heart of its business model since inception, from pricing to production practices. The overarching industry focus on reducing the use of plastics, however, comes with staggering numbers: according to Preysman, there are eight billion tons of plastic on the planet, which is roughly one ton per person.

Everlane's ReNew line
Everlane’s ReNew line

Before embarking on a sustainable plastics strategy, Preysman says the brand had to come to terms with the scale of how much it engages with the material across the supply chain: “We’re producing millions of units and every unit that goes out is wrapped in plastic. At the beginning, it was like, ‘Hey, let’s just take off all these plastic bags’. There are a lot of complications to that. Everything you buy in the world comes wrapped in plastic when it comes out of the factory.”

Realizing the impact of using plastics is also part of this journey too, he adds. “It’s a really convenient thing, but it’s actually incredibly damaging because once plastic is made, we use it for a second but it lasts forever.”

As the fight against plastic continues to pick up speed, brands across the spectrum – from smaller, DTC names to sportswear giants – are investigating different material innovations as replacements. Earlier this year at SXSW, adidas announced that by 2024, it will use only recycled ocean plastics; Reebok has recently launched a biodegradable shoe made with a cotton top and a bioplastic sole; and DTC sneaker brand Allbirds has launched a pair of flip flops made with a new material made out of sugar cane – of which the recipe is open source for other brands to tap into.

How are you thinking about material innovation? We’re all about finding you the perfect partners to do so. TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Podcast Retail

Misha Nonoo on pivoting direct-to-consumer

Liz Bacelar and Misha Nono
Liz Bacelar and Misha Nono

“The scariest thing [in the world] is doing something different and not having an example to follow,” says designer Misha Nonoo on the latest episode of TheCurrent Innovators.

Speaking at a MouthMedia recording, live at Spring Place in New York with TheCurrent’s founder Liz Bacelar, the designer discussed how she pivoted her contemporary namesake brand in 2016 to focusing on selling direct-to-consumer instead. “It was scary and I was doing something completely new, but at the same time it was very exciting,” she explains.

Listen here: Apple Podcasts | Android | Google Play | Stitcher | RSS

Such disruption is something that has become second nature to Nonoo in recent years. In 2015, she was one of the first in the industry to forgo an official fashion week presentation and host an Instagram one instead. The next year, she returned to the platform with a see-now-buy-now presentation, which users could shop via influencer platform, rewardStyle.

For a designer who sees herself as an entrepreneur holding the reins for her brand’s success – and her personal happiness – switching to selling directly to the consumer was a very clear direction, she explains. That said, challenging the industry’s statusquo comes with a lot of hard work, which Nonoo does not shy away from.

“One of the most enlightening things that I was ever told was by Anna Wintour (…) she said to me ‘an overnight success is 10 years in the making’,” Nonoo explains. Seven years on, she feels she is just ‘making it’ now.

Time has also given Nonoo the confidence to know that a lot of the industry is based on smoke and mirrors. As a small, independent brand, she now feels confident in having the choice of what to subscribe to.

During this conversation, Nonoo also talks about the importance of building a business based on values, how fashion week has become obsolete, and the challenges of running an on-demand business.

Catch up with all of our episodes of TheCurrent Innovators here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by TheCurrent, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

Categories
Editor's pick Retail

Heist opens first physical store, inspired by e-commerce

Heist Studios
Heist Studios

Heist Studios is opening its first temporary brick and mortar space in London, and it’s taking its cues from how customers have shopped online to do so.

Since launching in 2015, the direct-to-consumer (DTC) hosiery brand has held its community at the heart of everything it does – from its R&D process to advertising campaigns. With the launch of its first ever physical space, called the DemoStudio, it is taking learnings from online into the real world. For example, store associates will be trained by Heist’s existing online customer service team, who has been interacting with shoppers since the beginning.

“Until now, Heist has only ever existed online,” said Joanna Bell, head of retail for the brand. “When we made the decision to open a store, we had to ask ourselves, what does Heist look like in person? How do our brand, values and offering translate?”

Excelling in customer service is an overarching characteristic many successful DTC brands have. For this store, customers will also be able to try-before-they-buy, which is a feature already offered on its site, and a hosiery industry first. Similarly most other DTC brands, from mattresses to luggage, offer a ‘100 day guarantee or your money back’ scheme to encourage customers to take the plunge and buy from a new player in the industry.

At the DemoStudio, unwanted tights from the try-before-you-buy experience will be donated to Smart Works, a charity that provides interview clothing and coaching to long-term unemployed women hoping to enter the workplace. Customers will also be able to drop off any interview-ready clothing donations in-store. The brand is encouraging the activity on its Instagram page, where it gives customers tips on what clothing is appropriate to donate.

Heist Studios
Heist Studios

The Heist DemoStudio will be open from September 8th until January 4th in the Seven Dials area of Covent Garden in London, which is also where luggage brand Away opened its first ever international store last week. As retail experts and the media declare the death of the high street, the opening of two DTC stores in the same neighborhood is an indication that reports may often be exaggerated.

“The highstreet is not dying. Brands that fail to evolve are,” adds Bell. “We see an exciting future on the high street for brands to grow stronger by bringing the best of both online and offline worlds together to improve customer experience.”

Earlier this summer, we also spoke to Jen Rubio, president and co-founder of Away, for TheCurrent Innovators podcast, where she talked about the industry’s radical shift in physical retail. As legacy brands and mega stores shutter, the real estate industry is increasingly opening up to the idea of new players who often enter the field by hosting pop-ups to measure demand – which is part of the strategy for both Away and Heist – to then launch permanent brick and mortar spaces thereafter.

Also previously featured on the podcast is Toby Darbyshire, CEO of Heist Studios, who spoke about the importance of community and inclusivity when innovating in tights.

How are you thinking about retail innovation? We’re all about finding you the perfect partners to do so.TheCurrent is a consultancy transforming how fashion, beauty and consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.