Categories
e-commerce Editor's pick social media

Social commerce proves key digital trend for S/S 15 fashion weeks

This post first appeared on WGSN.com/blogs

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Burberry S/S 15

Fashion week season might traditionally be about what the next trends in apparel and accessories are set to be, but increasingly it’s becoming just as much of a hotbed for lighting up new opportunities in digital and social media.

During New York and London there were familiar themes like utilising influencers (Tommy Hilfiger and Topshop) or democratising the fashion show by providing more access behind-the-scenes and into the design process than ever before (Michael Kors and Rebecca Minkoff).

For many, however, it was about pushing commerce much more than it was purely communications. Brands including Burberry, BCBG Max Azria, Oscar de la Renta and more, all introduced some kind of shoppable feature to their social media, upping the game of the “buy now runway” feature far more than we’ve seen in the past.

Burberry partnered with Twitter to trial its new ‘buy now’ button. Users in the US could instantly click to purchase the brand’s S/S 15 nail polish, ticking the box for a sense of instant gratification attached to a live stream show. The move was a smart one for a brand looking to capture digitally-savvy fans who can’t perhaps afford the main catwalk collection, but are increasingly in tune with beauty and fragrance offerings being heavily pushed via social these days.

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Burberry’s S/S 15 nail colours

BCBG Max Azria meanwhile, teamed up with RewardStyle’s LiketoKnow:It application, which aims to make Instagram shoppable. Looks posted by influencers on their Instagram accounts during the show were available for purchase to those signed up to LiketoKnow:It service – it’s a little bit clunky, but doing so enables users to like an image to instantly have an email sent to them with details about the items featured, then click to purchase from there. Vogue and Nordstrom have also used this service previously.

Another new app called Spring also played a part in providing a sense of shopability to this fashion week season in New York. This mobile marketplace, as it refers to itself, saw brands including Oscar de la Renta, Zac Posen and Libertine offering exclusive items available for purchase straight after their catwalk shows.

For Oscar that was in the form of an embroidered peep-toe sandal. For Libertine it was limited edition t-shirts, while for Zac Posen it was his first eyewear collection.

It’s early days on all these social commerce fronts, with lots of clunky kinks still to be ironed out. But seemingly the idea for limited edition or exclusive access to certain product – in numerous instances the more affordable stuff no less – available on platforms that users are already engaging on, feels like a fresh and sensible move for an industry up against increasing pressure to deliver goods in real-time.

While fully shoppable looks at the likes of Versus by Versace, Topshop and Moschino continued on e-commerce sites and in stores too, expect more of this social commerce to follow. Gone are the days of merely trying to make our Facebook feeds transactional (and failing at that); we’re in a whole new era of third party apps and in-stream features that might just start to work.

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Oscar de la Renta’s S/S 15 embroidered peep-toe sandal
Categories
film technology

Shoppable films: fad or future?

Fallingforyou

You might remember I posted a comment piece from Marketing Magazine about shoppable videos last week. Well, the extended piece was published on The Huffington Post UK’s tech pages today. Here it is in full:

If there’s one keyword at the centre of the burgeoning fashion and tech scene at the moment, it’s ‘shoppable’. Just as retailers and brands get a grasp on how to handle content, it’s commerce that begins to drive the sector forward again – undoubtedly the effect of greater need for ROI within the social space.

What’s resulted is a lot of experimentation with multiple great ideas, numerous not so good ones, and a handful of indications as to what the future might bring.

Video has proved one of the most thought-provoking and headline grabbing methods; click-to-buy moving images, as the industry tries to cash in on the increasing appetite for highly creative and beautiful films.

ASOS did so imaginatively with a campaign called Urban Tour last year that pulled together street artists from around the world to drive men towards its site. And Danish denim brand Only Jeans did so as well with what it called a “fashion catalogue, movie, game, music video, and the world’s first on demand, online, video, retail environment”. Both won awards at Cannes Lions this year.

The stats were impressive too – ASOS saw 14% of viewers purchase within seven minutes. Accordingly, it’s launched another series, this time for women for the holiday season under the #BestNightEver tagline. Starring hip-hop artist Azealia Banks, model Charlotte Free and singer Ellie Goulding, it’s sure to be another runaway success.

And yet, despite that, I remain to be convinced these highly interactive, not to mention big budget options, are the best answer if we’re talking about scaled commerce.

As pointed out by Lauren Sherman, executive digital editor of US Condé Nast shopping title, Lucky Mag recently, most consumers actually don’t want to watch videos (especially those any longer than 30-60 seconds) if they’re trying to get something out of it – in this case items to buy. There’s a disconnect between viewing for entertainment and for purpose as yet.

Yes today’s tweens are growing up on video, but equally expecting them to sit through lengthy creative film work is not so suited to their on-the-go, real-time behaviour. There are brand identity pieces and then there’s the type designed to encourage consumers to buy. The first often inspires the second, but trying to make them one and the same is a big ask.

Case in point: a luxury brand (that shall remain nameless) attempted a similar interactive film last year, but the functionality proved so poor you couldn’t move your cursor to the item being advertised in time before the frame changed.

Juicy Couture meanwhile just launched a new initiative thanks to YouTube’s beta external annotations technology (as reported by AdAge). It works wonderfully, but to view the items featured you’re pulled away to another tab on your browser. Do that a few times and you’ve lost the point of the narrative – a Terry Richardson-directed tale about supermodel Candice Swanepoel and her Juicy Couture-fuelled dream sequence.

Not a great case for engagement you could argue.

And that for now is where the main issue lies. Shoppable content aims to capture consumers at the point of inspiration and the moment of intent, but to do so, it has to work, and more intuitively so.

Target’s new short film series, Falling For You, perhaps provides a better example by merely hinting at the idea of shopping with a column running alongside the content featuring items from its new collection as they hit the screen. As you watch, you can “heart” things that pop up; a digital update on product placement if you will.

It’s that idea that seems more exciting, applicable across media and likelier to scale. But even then, the process to buy consists of several, almost clunky, click throughs.

Video undoubtedly plays an enormous role in driving consumers to websites, but shopping from them directly still needs some work. As Darrell Whitelaw, executive creative director at IPG Media Lab, told Fast Company: “This is the Sony Walkman of ecommerce and video. The thinking is spot-on, but the execution is just awful.”

Which is why I return to the ASOS holiday example. Although it likewise uses the new YouTube technology, it recognises the fact there remains a gap for consumers between entertainment (in this case, music videos) and commerce (it’s transactional site). It has therefore tried to fill it by placing additional content around the campaign. Yes you can click on items Ellie Goulding is wearing as you watch her sing, but so too can you see behind-the-scenes images, the whole collection on one page and an interview with the star. You can even win certain pieces by connecting via other social media platforms.

It’s not about the technology in that case, it’s about the content. Yet so too is it ultimately about the product.

With the concept of shoppable film still novel, there are column inches to be gained in encouraging consumers to interact, but in the long run it has to be fast, seamless and closer to the nature of online user behaviour for it to have true and lasting cut through.