Zara introduces denim customization service


Zara is launching a pop up customization service at three global stores where customers will be able to embroider words on a selection of the brand’s denim products.

Launching on March 27, the service, titled Zara Edited, will be available at specific stores in Barcelona, Amsterdam and Milan. Customers will be able to choose from 13 different denim pieces, from shorts to jackets, and embroider them with letters from a selection of fonts and colors. Meanwhile those shopping in Italy, Britain, Holland and Spain will be able to order personalized items online.

In-store personalization services have become an effective way to engage with consumers who are seeking products that allow them to express their individuality. Brands across the spectrum – from Coach to Levi’s and GAP – have deployed it for years. Zara’s sheer size as a fast fashion brand, however, coupled with the service also being available online, speaks to the potential experiences like this may have as on-demand technologies mature.

The Spanish brand is increasingly focusing on add-on services and technologies to enhance the in-store experience. Last year, it hosted a tech-enabled pop up at London’s Westfield mall ahead of the opening of its first new concept in the same location months later; meanwhile also in 2018, it introduced an interactive AR experience to over 100 stores worldwide.

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