Fast Retailing’s GU, is connecting online and offline retail with a new store in Tokyo’s Harajuku district, that allows shoppers to see sample products in real-life and then try them on using virtual tools.
The GU Style Studio, as it’s called, is designed to showcase garments and provide a sense of convenience by enabling customer to then order them through their mobile phones for delivery at home later.
Visitors are encouraged to create their own digital avatar through a photo taken at the GU Style Creator Stand, then scan QR codes on individual items via the GU Style Creator App to see how they would look wearing each piece. They can then continue to play with a combination of different looks digitally while they move through the store.
According to Osamu Yunoki, GU’s chief executive officer, a benefit from this technology is the data collected from shoppers at the store. Yunoki told Bloomberg that information on app usage and styling combinations can help GU learn more about how people shop and what’s in style.
After purchasing items, customers can choose to have them shipped to their home, or they can pick them up at a nearby GU store or designated 7-11 location. GU has almost 400 stores across Asia, primarily in Japan, Taiwan and China.
“We’re fusing the in-store experience and e-commerce to offer a fun and convenient experience. Harajuku isn’t just for shopping. It’s also a place where fashion is created. We’d like to use our customer’s creations as a stimulus for developing new types of fashion,” he said.
It’s not the first time Fast Retailing, Asia’s biggest clothing retailer, and also the parent company of Uniqlo, has chosen GU as a testbed for new technology: it was the first brand in the portfolio to introduce RFID tags and self-checkout back in 2015. Two years later, Fast Retailing announced they would be using the technology in 3,000 Uniqlo stores worldwide.
The industry is increasingly seeing examples of more seamless shopping opportunities – from unmanned stores, to overtly interactive ones. This idea of walking out empty-handed, meanwhile, combines the idea of a convenient shopping experience, while encouraging customers to share more data.
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