Macy’s is deploying technology and personalization to celebrate the holiday season, allowing consumers to find their perfect gifts through online tools and offline experiences.
On Instagram, the American department store is creating personalized gift guides in the form of Instagram carousels targeting specific recipients, such as a user’s friend or family member. To join they will have to answer questions about their interests and price range, for the Instant Gift Guide to generate a list they can swipe through, with the final frame being shoppable.
Meanwhile on Pinterest, Macy’s is creating a 360-degree tool that allows users to experience being inside a miniature snow globe that alludes to an element of its holiday commercial, Space Station. The globe will be filled with colorful holiday decor and enable users to pan around to find gifts and inspiration hidden within the scene. Customers will be able to shop their finds as well as share wish lists and send items to themselves.
The use of technology will expand online, as the retailer promotes new ways to trial beauty and visualize furniture. In approximately 50 stores nationwide, the beauty department will introduce an augmented reality mirror for instant try-ons, which will also showcase more than 250 beauty products. The mirror experience will be triggered when the consumer looks into a camera, allowing them to try on different shades from eye shadow to lipstick.
The beauty department at Macy’s most icon store, at Herald Square in New York, is also getting a makeover with the Instagram consumer in mind: the retailer has launched a 270-square-foot space that allows shoppers to discover brands in new ways and snap and share. The space is anchored around revolving themes, with the current one, titled “Beauty on Display”, being set up as a luxury boudoir where visitors can snap photos near a claw foot bathtub as well as shop for products.
As for furniture, Macy’s is following many home goods retailers and deploying virtual reality to enable store visitors to visualize furniture in their homes. The “See Your Space IRL” experience, available in select stores, lets shoppers virtually design their living spaces and place Macy’s furniture within it. Through VR headsets, they can then step into the virtual spaces to help them make more informed decisions.
Lastly, the updated Macy’s app will serve as a connected hub so customers can get their goods seamlessly. For instance, it will allow shoppers to scan items while they shop and check out through self-serve machines, thus avoiding the holiday crowds.
The retailer is also diversifying its merchandise offering in order to tap into a broader and more connected consumer. For example at its now year-old The Market @ Macy’s space at selected stores, it is teaming up with Facebook to provide small businesses and e-commerce brands the opportunity to sell in real life during the holidays.
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