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Harvey Nichols unveils in-store shoppable video screens

British department store, Harvey Nichols, is introducing shoppable videos via in-store touch screens.

Harvey Nichols

British department store, Harvey Nichols, is introducing shoppable videos via in-store touch screens.

The full-length installations feature a variety of films through brand collaborations with the likes of Calvin Klein. Customers can simply tap on the touch screen to bring up more information about individual products, and then add them to their basket for immediate checkout. They can also connect to their phone through a QR code.

Created by shoppable video startup Smartzer, the experience follows a successful trial online. The Calvin Klein launch also extends to the Harvey Nichols website and social channels.

Peter Howroyd, head of CRM and digital marketing at Harvey Nichols, said: “We are always looking to bring our customers closer to our product in a unique and innovative way. Smartzer’s technology has enabled us to do just that and bring the digital experience to our customers, not only online but in our stores as well.”

Harvey Nichols

This initiative comes at a time when brands are increasingly trying to not only balance their creative work with driving conversions, but also looking at how to encourage new levels of engagement in store. Touch screens and interactive mirrors aren’t new to the retail space, but this example shows a different way of combining storytelling with an endless aisle play.

According to Smartzer, initial results show an average engagement rate of 48.3% and a click-through rate of 15.7%. CEO Karoline Gross says interaction rates the company sees across the board tend to be on average 20 times higher than that of standard video ad formats. The platform provides such video performance metrics, as well as click maps to show which part of the videos have generated the highest interaction.

Smartzer has previously worked with other brands in the fashion and retail space including Burberry, Galeries Lafayette, Adidas, Emilio Pucci and more.

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By Rachel Arthur

Rachel Arthur is Editor-in-Chief of Current Daily, the leading news source for fashion, retail and innovation, and the co-host of its weekly Innovators podcast. She otherwise serves as Co-Founder and Chief Innovation Officer of Current Global, a transformation consultancy driving growth within fashion luxury and retail. By background she is an award-winning business journalist and consultant, contributing to titles including Wired, Forbes and Business of Fashion.