eBay ShopBot on Facebook Messenger
eBay ShopBot on Facebook Messenger

Fashion and electronics are the two top categories users are browsing on eBay’s Shopbot, according to the e-commerce company’s latest insights.

The Facebook Messenger-based chatbot, which launched in October 2016, aims to satisfy consumer demands for richer and more contextually relevant search enquiries. At the time, RJ Pittman, chief product officer at eBay, said: “Combining AI with eBay’s breadth of inventory and unique selection will enable us to create a radically better and more personal shopping experience for virtually anyone that owns a mobile phone.”

Now, more than nine months on, the team is finding those who use the chatbot are nearly three times more likely to do so to ask questions on specific products versus browsing eBay’s inventory for inspiration and discovery – suggesting both engagement and retention are high.

I caught up with Pittman to hear more about the progress Shopbot has made, as well as to understand his views on the future of AI and conversational commerce. Head over to Forbes to read the full interview.