Melissa Shoes launches interactive in-store social hubs to gain customer insights

The M-ND Matter display at Melissa Shoes in Orlando

The M-ND Matter display at Melissa Shoes in Orlando

Brazilian footwear brand Melissa Shoes is launching interactive experiences in two of its US locations in a bid to drive engagement and gain customer insights.

Teaming up with social experiential technology company, M-ND, the retailer will introduce digital displays in both Orlando and Miami, this week. The M-ND Matter displays allow shoppers to explore and share seasonal lookbooks, upload and print branded social media photos, and access special deals, giveaways and loyalty rewards.

“We’re always exploring new innovations that extend the in-store experience to digital channels,” said Michele Levy CEO of Ilhabela Holdings, the exclusive distributor of Melissa Shoes in the US.

“M-ND is unique in that it introduces a new interactive element to the in-store shopping experience – encouraging customers to engage with our digital lookbooks and tell the world about the shoes they love over social media – while simultaneously generating widespread word of mouth. Our goal is to learn from the insights we’ll gain about customer preferences, and put those to use to continually improve our loyal customers’ experiences.”

The M-ND Matter display at Melissa Shoes in Miami

The M-ND Matter display at Melissa Shoes in Miami

The aim is to then use that data around in-store customer preferences, social media influence and behaviour (the displays provide the brand with direct access to profile data, based on customer permission). The team suggests that such a steady stream of engagement analytics will help inform current and future business planning around styles. They will also use this data for remarketing.

The initiative is attached to social media otherwise with the hashtag #melissashoesusa and a geotag of the store’s location. By printing any pictures taken, the user gets access to discount coupons and Melissa Shoes tote bags. They also get entered into a contest to win free membership to the exclusive Melissa Plus Club loyalty program for VIP customers, which usually costs $50.