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eBay’s new ShopBot on Facebook Messenger aids contextual search

The move for AI-enabled personal shopping assistants is heating up, with eBay the latest to join the chatbot movement.

eBay's new ShopBot on Facebook Messenger
eBay’s new ShopBot on Facebook Messenger

The move for AI-enabled personal shopping assistants is heating up, with eBay the latest to join the chatbot movement.

Debuting on Facebook Messenger in beta at this stage, the ShopBot, as it’s called, is a new commerce experience that combines AI (or artificial intelligence), cloud computing and human judgment.

Says eBay’s chief product officer, RJ Pittman, about the announcement: “With more selection available to online shoppers than ever before, finding items that are perfect for you and your budget can be time consuming. At eBay, our focus is to help shoppers find their version of perfect and simplify the shopping experience.”

The conversational nature of the bot is designed to make it feel like you’re talking to a friend; one that can quickly sift through the enormous amount of inventory on the site, and one that can do so contextually in ways that search can’t.

Head over to Forbes to read more about this contextual capability, as well as how it can surface results from images, and more.

By Rachel Arthur

Rachel Arthur is Editor-in-Chief of Current Daily, the leading news source for fashion, retail and innovation, and the co-host of its weekly Innovators podcast. She otherwise serves as Co-Founder and Chief Innovation Officer of Current Global, a transformation consultancy driving growth within fashion luxury and retail. By background she is an award-winning business journalist and consultant, contributing to titles including Wired, Forbes and Business of Fashion.

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