Yves Saint Laurent Beauté launched Google Glass make-up tutorials in its consignment at Selfridges department store in London last week. First offered at Bloomingdales in New York in September, these consultations have sparked quite a bit of press excitement. They’ve accordingly been a great way for the brand to pull in new customers, but the execution appears to be a little patchy.
The tutorials need to be booked in advance and take 45 minutes. The experience is similar to any other make-up consultation: the artist applies the beauty products to one half of the face, shows the customer the results in a mirror, and then applies make-up to the other half of the face, all-the-while explaining what they are doing and why.
What makes a Google Glass tutorial enticing is that the device records the entire procedure. After the makeover is completed, customers are sent a video of it via email, including before/after shots and a list of the products used. The video can be played back at any time, serving as a tutorial for how to apply the make-up in the future.
The advantages of this for YSL are plentiful. Aside from growing its email database, it allows the company to gather data on which items are most suited to the customer demographic at Selfridges, and which items receive the most post-consultation attention. It could likely also inform future customised product recommendations.
According to a make-up artist at the Selfridges YSL counter, the service is in demand and customers have been scheduling in appointments. There’s just one problem: the WiFi connection has been playing up, making it difficult and sometimes impossible to email the videos within the promised 20-minute timeframe after a consultation.
It’s a common issue: innovative ideas are challenging to execute, especially when they involve the introduction of new technology. Often, it comes down to difficulties in the technology on-boarding process. The existing systems in place may not be sophisticated enough to carry or support the technology. And without the follow-up video, the Google Glass consultation is no different to any other make-up consultation. And being promised a video within 20 minutes and not receiving it until at least a few hours later can lead to quite an amount of frustration for the consumer.
While this fixture may incentivise customers to book their make-up consultancy at YSL instead of at a different brand in the famous department store this season, it seems likely that the excitement around it will subside. It might prove to be a case of “been there, done that”. Either way, it’s a fun way for shoppers to get their party-face on, and it showcases YSL in a more innovative light than many of its competitors, or indeed that’s been seen before.
Images via fashion.telegraph.co.uk