Categories
Blocks business e-commerce technology

Accelerating change at retail – a chat on innovation with WGSN, John Lewis and Zappos Labs

By day, I’m a global senior editor at WGSN, where we’ve been running an ongoing series of Google+ Hangouts (#wgsnhangout), chatting to experts from across the industry each month on subjects as varied as wearable technologycatwalk trends to know aboutthe future of fashion and more.

This month, the subject was retail innovation. I interviewed Will Young, director of Zappos Labs; John Vary, innovation manager at John Lewis; and Lorna Hall, WGSN’s head of market intelligence. Check out the video above for more on what’s currently shifting the landscape through the eyes of a heritage retail brand and a large US e-commerce player.

We chat about improving the consumer experience, introducing new technologies, partnering with start-ups, gaining internal buy-in, the ever-important role of omnichannel and more. There’s also a quick-fire round flagging up how soon (18 months, three-five years, or not at all) retailers need to care about innovations such as beacons, 3D printing, wearable tech, drones and virtual reality.

By Rachel Arthur

Rachel Arthur is Editor-in-Chief of Current Daily, the leading news source for fashion, retail and innovation, and the co-host of its weekly Innovators podcast. She otherwise serves as Co-Founder and Chief Innovation Officer of Current Global, a transformation consultancy driving growth within fashion luxury and retail. By background she is an award-winning business journalist and consultant, contributing to titles including Wired, Forbes and Business of Fashion.

1 reply on “Accelerating change at retail – a chat on innovation with WGSN, John Lewis and Zappos Labs”

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.