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Tommy Hilfiger opens ‘social concierge’ service to 8 million+ followers for #NYFW

TommyHilfiger_spring14_socialconcierge

Tommy Hilfiger is opening up its social concierge initiative to its online following this fashion week season. First launched at its spring/summer 2014 show in September, this service enables users to request bespoke assets – pictures through to collection information – in real-time.

The aim is to provide immediate customised access to the collection and the show, in order to enable social media storytelling.

This was only offered to media and influencers physically in attendance in September, but Monday’s show at the Park Avenue Armory in New York, will invite any of Tommy Hilfiger’s eight million followers on Facebook, 473,000 on Twitter and 155,000 on Instagram, as well as global media, to participate.

A staff of roughly 100 photographers – up from 30 in September – will be on hand to fulfil the personalised requests. They will be both on- and off-site, receiving requests via email and Twitter, and working to respond as quickly as possible.

“Efficiency is a top priority,” a spokesperson at the company told me. “Blink and the moment is over – media and consumers don’t want to wait to see coverage, and the social concierge facilitates that process.”

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While there’s no automation involved, it is perhaps inevitable many of the requests will be similar or the same, like a backstage make-up shot, or a picture of Tommy himself, maybe one of the model opening the show (last season Jourdan Dunn), or a detailed view of one of the pieces – therefore easing the load.

An image bank will be created accordingly for the team to draw from throughout the event, but they are also willing to gather more specific assets both backstage and front of house. Fans are actively encouraged to be as creative and original with their requests as they like. Last season saw bespoke deliveries ranging from a personal handwritten message from certain models to an image of Tommy with his thumbs up.

Avery Baker, CMO of the Tommy Hilfiger group, said: “This ‘beat-the-clock’ mentality is an important component of amplifying our brand message in the new digital age of fashion where coverage and commentary are happening in-the- moment before it’s on to the next!”

Tommy Hilfiger is also hosting a runway “Instameet”, inviting 20 local Instagrammers to join onsite on show day and receive a guided tour of the set, including backstage. The initiative is in collaboration with Brian Difeo (@bridif) and Anthony Danielle (@takinyerphoto), both influential New York Instagram users. The hashtags to follow include #tommyfall14 and #nyfwinstameet.

By Rachel Arthur

Rachel Arthur is Editor-in-Chief of Current Daily, the leading news source for fashion, retail and innovation, and the co-host of its weekly Innovators podcast. She otherwise serves as Co-Founder and Chief Innovation Officer of Current Global, a transformation consultancy driving growth within fashion luxury and retail. By background she is an award-winning business journalist and consultant, contributing to titles including Wired, Forbes and Business of Fashion.

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