Call me a softie, but Holiday Surprise from Kohl’s is one of my favourite campaigns this Christmas.
Based on the very festive theme of kindness, it’s a simple 30-second spot that sees a young couple rushing to decorate their elderly neighbour’s apartment before she returns to the building. It cleverly tugs on the heartstrings of all those viewing when it ends with a shot of the expression on her face once she does so.
Set to a cover version of Bob Dylan’s Forever Young, the lyrics set the tone: “May your wishes all come true. May you always do for others. And let others do for you.”
It’s a different move for the retailer, which, like many of its counterparts, usually focuses heavily on promotional messaging at this time of year. As AdAge reported, this emotional broadcast is in a bid to “stand out from the promotional maelstrom of the season”. While Kohl’s is still pushing its discounting alongside, this ‘brand’ spot layered in aims to be disruptive in a different way, said its chief customer officer, Michelle Gass. “We know what people remember are the moments of giving,” she said.
Though there are yet to be any postings, Kohl’s is also inviting consumers to share their stories of kindness over social media with the hashtag #ShowKindness.