#NYFW digital highlight: Tommy Hilfiger’s social concierge

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Tommy Hilfiger brought a sense of digital personalisation to those in attendance at his California-themed New York Fashion Week show this season; offering up a service that delivered assets – pictures through to collection information – upon request in real-time.

The “social concierge”, as it was called, saw a dedicated team of 30 responding to emails sent in from showgoers – either providing them with what they were after from a cloud-based library, or directing a team member on-site to capture the request directly. Mashable experimented with this 30-minutes in advance to see what was possible, asking for an image of the designer with a model doing a thumbs up, and got the exact shot back just before the show began, as shown above.

Meanwhile, I requested one of the first looks, a finale shot and an image from behind-the-scenes while the collection walk was in action, all of which I received within 15 minutes of it ending. Mine (included below) were evidently shot on an iPhone, though the service did also incorporate higher quality photography and reportedly a team of digital technicians to instantly edit the shots.

The concept is of course tied to social media sharing. Said the company: “[It] allows the industry to curate and share a new layer of exclusive, customized content on their own digital platforms for their followers during the show.” It added that the aim was to further “emphasise the approachable and inclusive DNA of the brand”.

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That access to exclusive content for attendees also continued with the brand’s “Runway Newsroom”, an online portal that opened immediately following the show, once again intended largely for press and buyers. This included everything from a full collection statement to high res images of the line, behind-the-scenes activities and even set design. So too were there sketches from the designer and detailed photographs of the fabrics.

As Avery Baker, CMO at Tommy, told WWD: “There is increased pressure on media and influencers to communicate immediately to their followers. We felt this program would help facilitate and streamline the process for them.”

Two further pieces of digital content were also created for the season:

The first was the result of the brand providing bloggers including Scott Schuman and Susie Bubble with Lytro cameras. These light field cameras allow photos to be refocused after they are taken. In other words, viewers can focus in on the model in the foreground or switch to the crowd behind her just by tapping the screen (see below).

And secondly, it partnered with artist Meagan Cignoli to capture moments in the lead-up to and during its show using Vine and Instagram video (see this one for instance). A separate series of 30-second videos were created by the brand focused on details like the beauty looks, the accessories in the collection and its beach-themed set up.

As with last season, “The Conversation” of the show was captured on a live social media feed displayed in the entrance-way to the venue on 90ft screens.

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